APRA, ASIC life claims data
- APRA and ASIC updated Australia’s life-insurance claims dataset on April 29, covering 13 direct insurers and the 12 months ended December 31, 2025. (apra.gov.au) - The clearest signal is dispersion by product and channel: advised death claims hit 97% acceptance, while non-advised TPD fell to 69%. (insurancebusinessmag.com) - That matters because MoneySmart now lets consumers and carriers benchmark speed, disputes, and cancellations with fresher regulator-backed comparisons. (moneysmart.gov.au)
Life-insurance claims data is one of those things that sounds dry until you remember what it actually measures — who gets paid, how long it takes, and where fi(apra.gov.au)ims and disputes statistics, and ASIC refreshed the MoneySmart comparison tool that turns part of that dataset into something consumers can actually use. The update covers a rolling 12 months from January 1 to December 31, 2025, across 13 direct life insurers. (apra.gov.au) ### What actually got updated? Two things(moneysmart.gov.au)fe-insurance claims comparison tool with the latest comparable figures. The tool lets people compare insurers by cover type and sales channel using four measures: claims acceptance, time to finalise claims, disputes, and policy cancellation rates. (apra.gov.au) ### Why do regulators split this by channel? Because “life insurance” is not one market. A policy bought through an adviser behaves differently from one bought directly online, and (apra.gov.au)istribution channel, which is what makes the data useful for benchmarking instead of just decorative industry averages. (apra.gov.au) ### What jumps out first? Death cover still looks strongest on acceptance. For the 2025 period, insurers admitted 97% of individual advised dea(apra.gov.au) pretty clear pattern — simpler claim type, higher payout rates, especially in group channels. (insurancebusinessmag.com) ### Where does the picture get weaker? TPD is the obvious stress point. Individual advised TPD claims were admitted at 82%, but individual non-advised TPD claims were admitted at just 69%. Group(apra.gov.au)PD sold without advice. (insurancebusinessmag.com) ### What about income protection and trauma? Those sit in the middle, but with the same channel story. Trauma claims were admitted at 88% for individual advised business and 84% for individual non-advis(insurancebusinessmag.com)or group super, and 98% for group ordinary. Advice and group structures keep showing up as the cleaner-performing lanes. (insurancebusinessmag.com) ### Are disputes and speed in there too? Yes — and that is the point of pairing APRA (insurancebusinessmag.com)ny claim-related disputes consumers lodged. There is an important catch, though: the average claim times shown are the insurer’s own processing time and do not include extra time a super fund trustee may take, so end-to-end timelines can be longer. (moneysmart.gov.au) ### Why is this more than a consumer tool? Because it quietly raises the pressure on insurers and the vendors th(insurancebusinessmag.com)arriers can use the data to benchmark claims operations. Consumers get a rough filter before buying. Regulators get a stronger transparency loop without having to write a new rule every time performance diverges. That is the deeper shift here. (apra.gov.au) ### Bottom line? The new APRA-ASIC release does not show a life-insurance market in collapse. It shows(moneysmart.gov.au)The big change is not one scary number. It is that the comparison infrastructure keeps getting better, which makes claims performance harder to hide and easier to compare. (apra.gov.au)
