Agiloft Creates Executive AI Operations Role
Contract management firm Agiloft has created a new executive function for AI Operations. The move reflects a broader enterprise shift toward making “human-centered AI” central to business decision-making. The company stated the new role will oversee AI strategy and governance as a cross-functional, executive-level mandate.
- The new VP of AI Operations, Noe Ramos, brings over 25 years of technology leadership experience and a doctoral background in psychology to the role, emphasizing a human-centered approach to AI adoption and change management. - Agiloft's AI strategy is not to create a siloed team but to embed AI evaluation and governance directly into workflows across departments like professional services, customer success, and people operations. - A key internal initiative is the "weekly AI Showcases," where employees demonstrate AI-powered workflows and agents they have built, shifting AI adoption from isolated experiments to a peer-led, repeatable practice. - The AI Operations function is focused on measurable outcomes, such as using Agiloft's own CLM platform internally to connect sales data from Salesforce with contract data to surface risks and customer insights for go-to-market teams. - This move is part of a broader company strategy to build connected, intelligent, and autonomous contracting processes, as stated by Chief Product Officer Andy Wishart. - Agiloft's product strategy includes "AI on the inside," with features like a no-code AI model customization workbench called AI Trainer, allowing non-technical users to tailor models to their specific business needs. - The company has seen a 250% increase in AI user growth and a 12x increase in overall application usage for its "Screens" intelligent contract review interface since December 2024. - This new executive function aligns with a broader industry trend where Head of AI and AI Product Lead are among the fastest-growing C-level job titles, yet only a fraction of companies have a formal executive lead for AI.
