Level3AI Raises $13M Seed for APAC Customer Engagement
Level3AI, a Singapore-based AI-native customer engagement platform, has secured $13 million in a seed round backed by Lightspeed. The investment highlights global venture capital interest in regional AI SaaS leaders, with Level3AI aiming to become the primary partner for enterprise customer engagement in the Asia-Pacific market.
- The company was founded in July 2024 by Dr. Harry Yu, who also co-founded e-scooter operator Neuron Mobility, and Zachary Wang. - Prior to securing this seed round, Level3AI had been profitably bootstrapped for 18 months, already serving major regional brands like Carousell, GetGo, and Carsome. - The platform has already managed over 10 million customer interactions for more than one million end-users, demonstrating significant traction before taking on venture capital. - A key differentiator is its business model which guarantees performance metrics such as customer satisfaction scores or conversion rates, with a promise of a full refund if the agreed-upon targets are not met. - The funding round included participation from other notable investors such as BEENEXT, 500 Global, Sovereign's Capital, and Goodwater Capital. - Level3AI's technology is designed to be "LLM-agnostic," focusing on a proprietary "Deterministic Backbone" AI architecture that allows for controllable and testable outputs. - The AI is specifically optimized for the linguistic and cultural diversity of the Asia-Pacific market, handling nuances like multilingual code-switching common in places like Hong Kong. - The new capital is earmarked for further research and development as well as strategic market expansion across the APAC region.
