New EDMS and HR tools

Software vendors are rolling out new tools that move routine records, letters, and employee questions out of paper files and spreadsheet exports. (waycoolsw.com) (dovetailsoftware.com) (infor.com) WayCool said on April 14 that its rebuilt CoolFocus platform now includes a new data grid, saved segments, rebuilt reports, email, and document merge tools. The company says those features turn live data into follow-through, with the release positioned as Day 2 of its April 13-17 launch week. (waycoolsw.com) Dovetail says its Human Resources Copilot is an artificial-intelligence feature embedded in its Human Resources Service Delivery platform that indexes approved Human Resources content and configured data sources. The product answers employee questions, generates Human Resources-related documents, and works inside Microsoft Teams, Slack, SharePoint, and Dovetail’s employee portal. (dovetailsoftware.com) Infor describes Infor Document Management as an end-to-end system integrated with enterprise resource planning software that stores, secures, tracks, versions, and archives documents in one repository. The company says the system uses common business rules, searchable storage, and security governance to keep records tied to business processes. (infor.com) (docs.infor.com) A document management system is software that captures files, scans, and forms, then stores them so staff can retrieve the right record without hunting across shared drives, inboxes, and filing cabinets. Human Resources service delivery software does a similar job for employee requests by combining case management, knowledge articles, and self-service answers in one place. (infor.com) (servicenow.com) That pitch is already familiar in education and government technology. Softdocs says its platform is used by more than 1,000 schools and government agencies, and markets the same mix of document management, workflow automation, electronic forms, electronic signatures, and intelligent document processing. (softdocs.com) The common thread in this week’s launches is less about storing PDFs than about reducing rekeying. WayCool is selling document merge from live records, Dovetail is selling answers and document generation from approved Human Resources content, and Infor is selling document controls tied directly to enterprise workflows. (waycoolsw.com) (dovetailsoftware.com) (infor.com) Dovetail frames that shift in automation terms. On its product page, the company cites Gartner’s forecast that 90 percent of Human Resources tasks will be completed by employees through a conversational interface by 2028, though that figure appears as vendor-supplied market context rather than an independently reviewed filing or product benchmark. (dovetailsoftware.com) The near-term test is whether buyers replace manual exports and disconnected systems with these newer platforms. The vendors’ message this week is that records, cases, knowledge, and letters should live in the same workflow, not in separate folders and spreadsheets. (waycoolsw.com) (softdocs.com)