Users complain about AI menu photos on Uber Eats

X users posted complaints on May 23, 2026 that Uber Eats was displaying menu photos they believed were AI-generated, sharing screenshots, comparisons and memes across multiple listings. The posts did not establish who created the images or whether they came from restaurants, customers or Uber. Uber’s own support pages show the company accepts both merchant-uploaded photos and customer-submitted dish photos, and says those images can appear on restaurant pages after internal review. That left users online trying to work out whether the odd-looking images reflected a new feature, weak moderation or restaurant-side uploads. ### Which posts set off the complaints? MminaMac and cachedboy were among the X accounts circulating screenshots on May 23, 2026, according to the social briefing provided for this story. The posts framed the images as “AI generated menu photos” on Uber Eats and were shared alongside jokes and reaction memes. The complaints centered on screenshots of meal listings that users said looked synthetic rather than photographed. In one example referenced in the briefing, a user posted a comparison image and captioned it as a complaint about what they called AI-rendered food shots in the app. ### Does Uber Eats allow photos from more than one source? Uber says restaurants can upload their own menu photos and that those images must “accurately represent a single item” from the Uber Eats menu, according to the company’s merchant photo guidelines. Uber also says merchants grant the company the right to modify those photos after upload. Uber also runs a separate user-submitted photo system. The company’s merchant FAQ says signed-in users who ordered a specific dish can submit photos, and those photos “will only be displayed for dishes missing a photo.” If a restaurant photo already exists, Uber says, a user-submitted image will not replace it. ### How does Uber say customer photos get onto the app? (help.uber.com) Uber’s customer-facing help page says customers can add a photo after completing an order by using the order rating flow. The company says submitted images are reviewed for “relevance, quality and adherence” to its user-generated content terms and, if accepted, “may appear” on a restaurant’s Uber Eats page within 10 business days. (help.uber.com) Uber also says those photos may be “minorly edited” to adjust lighting or correct blurriness. The help page does not say Uber generates replacement food images with artificial intelligence, and the materials reviewed for this story do not show Uber publicly describing the complained-about images as AI-made. ### Can restaurants block or remove disputed images? (help.uber.com) Uber’s merchant FAQ says restaurants can opt out of user-submitted photos by emailing merchants@uber.com or calling 1-833-ASK-EATS. The same page says restaurants can remove a user-submitted image in Menu Maker, replace it with their own photo, or contact support if they believe a picture is “inaccurate or misleading.” (help.uber.com) Uber also says restaurants are not notified before a new customer photo is displayed and do not need to approve it in advance. That means a restaurant could discover a disputed dish image only after it is already live on the app, according to the company’s own FAQ. ### What is still unconfirmed? The May 23 posts established that users were complaining, not that any specific Uber Eats image was definitively AI-generated. (help.uber.com) The X posts reviewed through the briefing were not independently accessible in a format that confirmed full text or image metadata, and Uber’s help materials do not identify AI-generated menu art as a formal product category. Uber’s next visible step is likely to come through merchant moderation rather than a public product notice. The company’s help pages say accepted customer photos can surface within 10 business days, and restaurants that want disputed images removed can use Menu Maker, contact Support, or opt out through merchants@uber.com or 1-833-ASK-EATS. (help.uber.com)