SoundHound expands Casey’s voice-ordering rollout, now powering 21M orders
- SoundHound AI said April 23 that Casey’s renewed and expanded their partnership, extending voice-ordering agents across more than 2,600 stores in the convenience chain’s nationwide network. - SoundHound said its Casey’s system has handled more than 21 million guest interactions and processed millions of food orders, covering pizza calls, menu questions, promotions, and store inquiries. - The rollout puts the technology in most of Casey’s roughly 2,900 stores as chains push phone ordering into automated, kitchen-linked workflows. (cspdailynews.com)
SoundHound AI said April 23 that Casey’s renewed and expanded their partnership, pushing voice-ordering agents across more than 2,600 Casey’s stores. (soundhound.com) The company said the system has already handled more than 21 million guest interactions and processed millions of food orders for Casey’s. Casey’s is the third-largest convenience retailer in the United States, according to the release. (soundhound.com) (investors.soundhound.com) Casey’s stores use the voice system to answer incoming pizza-order calls, especially during peak meal times, and to handle menu questions, promotions, and common store inquiries. SoundHound said the goal is to cut missed orders and long hold times while sending orders straight to the kitchen. (cspdailynews.com) (soundhound.com) The scale is the point here: Casey’s operates about 2,900 convenience stores in 19 states, so a 2,600-store deployment reaches most of the chain. Casey’s investor materials describe the company as the fifth-largest pizza chain in the United States. (quartr.com) (soundhound.com) SoundHound said its voice technology is trained on Casey’s menu and designed to understand natural speech rather than rigid phone-tree commands. That lets callers place orders conversationally, the same way they would with a store employee. (soundhound.com) The Casey’s deal also gives a fresh snapshot of SoundHound’s broader restaurant footprint. Company materials tied to the announcement said SoundHound’s voice and conversational AI now powers more than 15,000 locations overall. (retailrestaurantfb.com) (stocktitan.net) The announcement landed in the same week that SoundHound drew investor attention for other corporate moves, including its LivePerson acquisition, helping lift the stock in late-week trading coverage. That puts the Casey’s rollout inside a broader push to show large, repeatable enterprise deployments. (msn.com) (finance.yahoo.com) For Casey’s, the pitch is simpler: answer more phone orders without tying up store staff during rush periods. For SoundHound, 21 million interactions is the number it is using to argue that voice ordering has moved past the pilot stage. (cspdailynews.com) (soundhound.com)
