Tech Mahindra automates workers' comp

Tech Mahindra is pitching artificial intelligence to handle some of the most paperwork-heavy parts of workers’ compensation claims. (techmahindra.com) Workers’ compensation is the insurance system that pays medical bills, rehabilitation costs and part of lost wages after a job injury, and rules vary by state. Tech Mahindra says its service automates bill review, eligibility and benefits checks, care management, provider network management, contact center work, and document handling. (iii.org) (techmahindra.com) In plain terms, bill review is the audit that decides whether a medical charge should be paid, and eligibility checks confirm whether a worker and injury are covered. Tech Mahindra says its workers’ compensation offering also uses artificial intelligence for compliance tasks and to speed return-to-work, the industry term for getting an injured employee back on the job safely. (risingms.com) (techmahindra.com) (ncci.com) The timing lines up with a workers’ compensation market that is profitable for insurers but still under pressure from claim severity and medical costs. National Council on Compensation Insurance data highlighted a 6% increase in medical claim severity and a 6% increase in indemnity claim severity in 2024, even as lost-time claim frequency fell 5%. (ncci.com) Medical spending is one reason insurers keep trying to automate claims operations. The National Safety Council says the most costly lost-time claims in 2022 and 2023 came from motor-vehicle crashes, averaging $91,433 per claim. (nsc.org) Tech Mahindra is not selling this as a single software feature. The company describes it as a business process service, meaning it combines outsourced operations with automation tools for insurers, third-party administrators, and employer programs that manage claims from intake through payment and recovery. (techmahindra.com 1) (techmahindra.com 2) The fraud piece is part of that pitch. Tech Mahindra says its insurance business process services help detect fraud, and outside research released in March 2025 by Conning said workers’ compensation fraud costs insurers between $35 billion and $44 billion a year. (techmahindra.com) (prnewswire.com) Tech Mahindra has been widening that message beyond workers’ compensation. In April 2025, the company launched an umbrella strategy called “AI Delivered Right,” which it said was built to push practical, scalable artificial intelligence into industry-specific operations. (mahindra.com) (techmahindra.com) What comes next is less about whether insurers will use automation and more about where they trust it. In workers’ compensation, that means putting artificial intelligence into the slowest parts of a claim without losing the human judgment that decides treatment, payment, and when someone can safely return to work. (ncci.com) (techmahindra.com)