Independent agencies embrace AI, but slowly
A recent survey revealed that over two-thirds of independent insurance agencies plan to increase AI use, but only 8% have AI deeply embedded in workflows.
Independent agencies see AI as key to streamlining operations, but many lack the resources for full integration. This creates an opportunity for tech providers to offer tailored AI solutions that address specific agency needs. The survey highlights a gap between interest and action, suggesting agencies need clearer ROI examples and implementation guidance. Insurtechs that can demonstrate tangible benefits, like reduced claims processing time or improved customer service, will gain traction. Consolidation in the insurtech space may accelerate AI adoption as larger entities acquire smaller, specialized AI providers. Agencies could benefit from bundled solutions offered by these larger, integrated platforms.
