In‑room AI deployed

UCHealth is putting hellocare’s two-way video and artificial intelligence system inside hospital rooms, extending virtual care from a remote hub to the bedside. (uchealth.org) The setup adds a screen and camera in patient rooms so nurses, interpreters, family members and remote clinicians can join care conversations without waiting to come in person. UCHealth said the system also supports safety checks, patient monitoring and automated clinical documentation. (uchealth.org) Hellocare describes the platform as a combined hardware, software and artificial intelligence system for virtual nursing, telehealth, patient engagement and ambient documentation, which means software listens to clinical conversations and drafts notes. The company said in April 2025 that more than 70 health systems were using its smart-room technology. (hellocare.ai 1) (hellocare.ai 2) Hospitals have been moving more care tasks onto video links as staffing shortages persist and more systems try to shift routine work away from bedside nurses. Hellocare’s recent deals with Ardent Health and Cooper University Health Care show the model spreading beyond pilot programs into systemwide room deployments. (beckershospitalreview.com 1) (beckershospitalreview.com 2) UCHealth was already running a large Virtual Health Center before this rollout, using remote clinicians and artificial intelligence tools to watch for patient deterioration and flag problems such as sepsis earlier. A December 2024 UCHealth profile said the center was monitoring patients across the system, and Becker’s reported UCHealth was using artificial intelligence to monitor about 22,000 hospital beds. (uchealth.org) (beckershospitalreview.com) The health system has also been adding artificial intelligence in other parts of care, including note-taking software for doctors and machine-learning tools for hospital operations. UCHealth’s innovation center lists data science, artificial intelligence and digital patient experience among its main investment areas. (uchealth.org 1) (uchealth.org 2) UCHealth has a financial tie to the vendor as well as an operating one. Hellocare said in its April 15, 2025 funding announcement that UCHealth was both an investor and a customer, and Modern Healthcare reported the company raised $47 million in that round. (hellocare.ai) (modernhealthcare.com) Video in patient rooms is not new at UCHealth. The system said more than a decade ago that it was using telesitters with real-time two-way audio and video for continuous observation, and the new rollout folds that kind of virtual presence into a broader room system tied to documentation and workflow tools. (uchealth.org) The next test is whether patients and staff treat the camera-and-screen setup as a real time-saver or just another layer of hospital technology. UCHealth is betting the room itself can become part of the care team. (uchealth.org)