eClinicalWorks integrates Sunoh AI scribe

eClinicalWorks’ promotion of Sunoh.ai in behavioral health is less about a new product launch than about where ambient documentation is now being deployed inside mainstream ambulatory software. The company has said HOPE Community Medicine, a federally qualified health center in East Texas, is using Sunoh.ai within the eClinicalWorks electronic health record for behavioral health counseling and other clinical workflows. eClinicalWorks and Sunoh describe the setup as an integrated scribe that listens to the visit, drafts documentation and writes it back into the chart for clinician review. (eclinicalworks.com) (markets.financialcontent.com) That matters because behavioral health has been a tougher fit for documentation automation than many primary-care encounters. Therapy and counseling visits are longer, less structured and more dependent on nuance, which makes note capture both more burdensome and more sensitive. eClinicalWorks’ own behavioral-health materials position Sunoh as a therapy-focused scribe that can generate formats such as progress notes and DAP notes, while preserving eye contact during sessions. (eclinicalworks.com) ### Why is HOPE Community Medicine the example eClinicalWorks keeps using? HOPE Community Medicine appears to be the clearest public case study for this use case. In company statements, eClinicalWorks and Sunoh said HOPE’s behavioral health counselors adopted the tool to reduce documentation time and improve patient interactions at an FQHC that serves East Texas. One eClinicalWorks release said the deployment covered 14 providers. (eclinicalworks.com) Sunoh’s description of the HOPE rollout focuses on ambient listening during visits and rapid generation of structured notes afterward. The companies said clinicians could maintain eye contact, observe body language and review prior sessions more quickly, claims that frame the product as a workflow tool rather than an autonomous clinical system. (eclinicalworks.com) ### What is actually integrated into the EHR? eClinicalWorks’ product pages describe Sunoh.ai as an AI medical scribe embedded in the eClinicalWorks EHR that converts natural patient-provider conversations into draft clinical documentation. Sunoh separately says its software connects to electronic health records and can import notes and summaries directly into existing workflows. (eclinicalworks.com) The practical point is the write-back. Instead of leaving transcription in a separate app, the vendor materials describe a process in which the draft note lands inside the chart and the clinician reviews, edits and signs it. That is the model many health systems and clinics have been looking for as they try to cut after-hours charting without creating another disconnected documentation layer. (sunoh.ai) ### Why does behavioral health matter here? Behavioral health has been a prominent test case because documentation load is high and patient rapport is central to the visit. eClinicalWorks’ blog posts aimed at therapy practices say Sunoh supports behavioral health professionals with multilingual capabilities and note formats tailored to therapy settings. Healthcare IT News, in a sponsored article by eClinicalWorks, cited HOPE as an example of behavioral health providers using Sunoh to capture notes during appointments while maintaining patient connection. (eclinicalworks.com) That framing matches the company’s broader pitch that AI scribes can reduce administrative burden and help clinicians leave on time. ### Is this a one-off pilot or part of a broader rollout? May 7, 2026, eClinicalWorks published another customer announcement saying Family Health Centers in Louisville, Kentucky, was using Sunoh.ai through the same EHR integration. (eclinicalworks.com) That suggests the vendor is treating Sunoh as a repeatable module across ambulatory and FQHC customers, not just a single-site behavioral health pilot. The broader signal is that ambient scribes are increasingly being sold as embedded EHR features. (eclinicalworks.com) In Sunoh’s and eClinicalWorks’ own materials, the emphasis is on integrated documentation, structured note generation and clinician review inside existing workflows rather than standalone AI assistants. ### What should readers watch next? eClinicalWorks’ next public markers are likely to come through additional customer deployments, product-page updates and conference presentations tied to Sunoh.ai. (healthcareitnews.com) The company’s Sunoh product page and its archive of customer announcements are the clearest places to watch for named health-center rollouts and new specialty-specific workflows. (eclinicalworks.com 1) (eclinicalworks.com 2)