Roseate House trials robot service

Roseate House New Delhi is testing a robot server at its DEL restaurant in Aerocity, with human staff still handling guest service and table interaction. (thehindu.com) The trial was described in an April 11, 2026 report by *The Hindu*, which said the five-star hotel currently has one robot in operation. Staff load dishes or drinks onto trays, enter a table number, and the machine carries the order across the dining room. (thehindu.com) Kush Kapoor, chief executive officer of Roseate Hotels and Resorts, told *The Hindu* the idea began last year and was developed with a startup after several rounds of trials. He said the system was built using the hotel’s own operational data and guest-behavior insights rather than an off-the-shelf setup. (thehindu.com) The robot’s job is narrow. It moves at a controlled pace to avoid spilling food, returns to a designated station after delivery, takes about two to two-and-a-half hours to charge, and runs for roughly four hours, according to the report. (thehindu.com) That makes the test less about replacing waitstaff than about shifting part of the carrying work in a busy hotel restaurant. *The Hindu* reported that service at DEL is still led by employees, and that the robot is “more as an assistant than a replacement.” (thehindu.com) Roseate House is a 1.6-acre property in Delhi Aerocity, near Indira Gandhi International Airport and a short walk from the Aerocity metro station, according to the hotel’s official website. The hotel markets itself around “warm, intuitive service,” including butler services and a guest app for room requests. (roseatehotels.com) Aerocity is a large airport-linked hospitality and business district built next to Delhi airport. GMR, the district’s developer, says the area has 11 international hotel brands and more than 4,000 operational rooms. (gmrgroup.in) Roseate House is pitching the robot inside a part of the hotel where speed and visibility both matter: dining. The hotel says its restaurants and bars are a core part of the property’s identity, not a side business. (roseatehotels.com) The early results appear mixed. *The Hindu* reported one moment when the robot started moving before food had been removed from its tray, forcing a server to step in, and the paper said the machine was still less efficient than a trained server in a fast-changing restaurant setting. (thehindu.com) For now, the clearest takeaway is that Roseate House is using the robot as a visible service aid inside one restaurant, not as a substitute for the staff guests actually deal with. (thehindu.com)