Westport Water Main Break Prompts Repairs

Aquarion Water Company repaired a water main break near Imperial Avenue in Westport on Monday, May 18, according to the utility’s alerts page. The company said some customers lost service while crews worked on the line and warned that others could see low pressure or discolored water during and after the repair. The break was listed as repaired as of 8:30 p.m. Monday. Aquarion told customers to use stored water for drinking and cooking if service was disrupted and to check its alerts page for updates. ### Where was the break and when was service restored? Imperial Avenue in Westport was the location Aquarion identified for the main break on its outage alert. The utility said the break had been repaired as of 8:30 p.m. on May 18, 2026. Monday, May 18, 2026, was the date attached to the restoration notice, which appeared on Aquarion’s alerts page alongside standard outage guidance. (aquarionwater.com) The company did not publish, in the material reviewed, a count of affected customers or a start time for the outage. ### What did Aquarion tell customers to expect during the repair? Aquarion said customers in the affected area could experience “low pressure, no water, or discolored water” while work was underway. (aquarionwater.com) The utility also said residents may want to use stored water for drinking and cooking if service was interrupted. Discolored water can occur after a water main break because changes in flow can stir up accumulated minerals in the system, according to Aquarion’s water-quality guidance. (aquarionwater.com) The company says customers who see lightly discolored water should run a cold-water faucet at the lowest point in the house for five to 10 minutes, then wait and repeat if needed. ### Is this tied to other water work in Westport? (aquarionwater.com) Aquarion announced on April 20 that a separate 2026 water main replacement project in Westport would begin on April 27 on Charles Street, followed by Evergreen Avenue, Evergreen Parkway and New Creek Road. The company said that project was part of infrastructure work intended to support system reliability. (aquarionwater.com) April 20’s project notice did not identify Imperial Avenue as part of that scheduled replacement work. Based on the locations listed in Aquarion’s release, the Imperial Avenue break appears to have been handled as a separate outage response rather than as part of the named replacement project. That is an inference from Aquarion’s published locations. ### How large is Aquarion’s system in Connecticut? (aquarionwater.com) Aquarion says it provides public water service to more than 700,000 people in 60 towns and cities across Connecticut, Massachusetts and New Hampshire. Westport is one of the Connecticut communities included in the company’s service area and its water supply updates. Westport also falls under Aquarion’s seasonal conservation and irrigation program, according to the company’s customer guidance. (aquarionwater.com) That broader footprint helps explain why the utility posts local outage notices and customer instructions through a centralized alerts system. ### Where should residents look now? Aquarion directed customers to its alerts page for outage updates and restoration information. (aquarionwater.com) The company’s customer service pages list a 24/7 emergency number, 1-800-732-9678, for service issues. After the May 18 repair, Aquarion said customers who notice discoloration should run cold water until it clears and delay clothes washing until the water appears clear. (aquarionwater.com) The next step for Westport residents is to monitor Aquarion’s alerts and contact the utility if water quality or pressure problems continue. (aquarionwater.com) (aquarionwater.com)