Interact Adds AI Features, Workday Integration
Employee experience platform Interact is expanding its suite with new AI-native features and a deeper integration with Workday. The update focuses on creating unified employee journeys by blending HR, payroll, and engagement functions. The plug-and-play integration is designed to allow HR professionals to orchestrate cross-system workflows and deliver personalized communications at scale.
- The new AI capabilities are part of Interact's "2026 Winter Launch" and introduce agentic AI features named "Ask Analytics" and "Executive Assistant Agent," designed to connect communications to business outcomes and prioritize employee tasks. - This release follows Interact's Autumn 2025 launch, which introduced other agentic AI tools, including a "Signal Agent" that analyzes employee communications for sentiment shifts and a "Recognition Agent" that automatically surfaces praise for managers. - The enhanced Workday integration is described as native, moving beyond previous capabilities that relied on custom reports and daily data feeds to sync profile information. - The launch follows Interact's first-place ranking in the 2026 ClearBox Consulting report on Intranet and Employee Experience Platforms, where it was recognized for "significant innovation, especially around AI." - A new "Listen to Content" feature adds an audio option for employees to hear updates, while auto-generated video transcriptions now allow the platform's AI Search Assistant to find answers within video recordings. - The broader HR tech market is seeing a shift from legacy systems with added AI features to "AI-native" platforms built with artificial intelligence at their core, enabling predictive capabilities like turnover risk analysis rather than just historical reporting. - Prior to its move into agentic AI, Interact's AI journey included an August 2025 release of a federated AI Search Assistant and a June 2023 integration with ChatGPT to assist in content creation. - The industry trend toward agentic AI aims to orchestrate complex, multi-system workflows, addressing employee burnout caused by fragmented tool ecosystems.
