HubSpot AI adoption numbers
HubSpot told investors that more than 8,000 customers had activated its Customer Agent and over 4,500 customers were using Breeze Copilot weekly as of the end of 2025. The company is pitching those metrics to show AI features are driving product traction rather than serving as mere marketing claims. (finance.yahoo.com)
HubSpot told investors it had moved beyond artificial intelligence demos by the end of 2025, with more than 8,000 customers activating Breeze Customer Agent. (ir.hubspot.com) The same year-end update said more than 4,500 customers were using Breeze Copilot every week. HubSpot reported those figures with its fourth-quarter and full-year 2025 results on February 11, 2026. (ir.hubspot.com) Breeze is HubSpot’s brand for built-in artificial intelligence tools. The company introduced Breeze, including Copilot and Agents, at its INBOUND event in September 2024. (ir.hubspot.com) Copilot is the chat-style assistant inside HubSpot, while Customer Agent is the automated support bot that answers customer questions. HubSpot said Copilot works across marketing, sales, and service tasks, and Customer Agent was later expanded across multiple HubSpot product lines. (hubspot.com 1) (hubspot.com 2) HubSpot spent 2025 turning those tools from limited launches into products it could sell broadly. In May 2025, it said Breeze Customer Agent would become available on June 2, 2025 to all Pro and Enterprise customers across Marketing, Sales, Service, Content, and Operations Hubs through HubSpot Credits. (ir.hubspot.com) By April 2026, HubSpot was using operating data to argue the tool was producing measurable support outcomes, not just sign-ups. The company said Breeze Customer Agent was resolving 65% of conversations and cutting resolution time by 39% across the more than 8,000 customers that had activated it. (hubspot.com) The adoption figures also landed during a year when HubSpot was posting faster growth and pushing further upmarket. The company reported 2025 revenue of $3.06 billion, up 20% as reported, and said it ended the year with more than 258,000 customers. (ir.hubspot.com) HubSpot’s investor materials now frame artificial intelligence as part of the core product, not an add-on experiment. The next test comes on April 15, 2026, when HubSpot is scheduled to hold a Spring 2026 Spotlight investor webinar. (ir.hubspot.com)
