Smash-And-Grab Robbery Shocks Stoneridge Mall

Pleasanton police are investigating a daytime smash-and-grab robbery at Zales inside Stoneridge Shopping Center after four masked suspects hit the store on Monday morning, according to local reports. The robbery began at about 11:30 a.m., when the group entered the jewelry store and smashed display cases with hammers and pick axes, Pleasanton Weekly and ABC7 reported. Lt. Brandon Stocking told Pleasanton Weekly officers were dispatched at about 11:37 a.m. The suspects fled before police arrived, and no injuries were reported. ### Which store was targeted, and when did the robbery happen? Zales at Stoneridge Shopping Center in Pleasanton was the store targeted in the robbery, according to Pleasanton Weekly and ABC7. The attack happened on Monday, May 4, at about 11:30 a.m., based on police radio traffic cited by ABC7 and the timeline reported by Patch. (patch.com) Stoneridge Shopping Center is a major indoor mall in Pleasanton, and the robbery unfolded during business hours with workers and shoppers nearby. ABC7 reported that cellphone video showed suspects inside the store using hammers to break into the jewelry cases. ### What did police and witnesses say the suspects did inside the mall? (abc7news.com) Four masked suspects broke into the store and used hammers and pick axes to smash display cases, according to Patch’s account of comments from Stocking to Pleasanton Weekly. One of the suspects also discharged what appeared to be pepper spray toward employees and customers during the robbery, Stocking said, though no one was reported injured. (abc7news.com) Cellphone video reviewed by ABC7 showed broken glass on the floor and suspects striking cases inside the store. ABC7 said two jewelry cases appeared to have been emptied, though police had not publicly said how much merchandise was taken. ### How did shoppers and nearby workers react? Tina Deng, an employee at Yuyake Dandan Japanese Tapas, told ABC7 she hid in a hallway near a restroom as the robbery unfolded. “They were smashing the glass,” Deng said, adding that the sound was like gunshots “but not that loud.” She said workers nearby were shaken and unsure whether the suspects had guns or other weapons. (patch.com) (abc7news.com) Several shoppers told ABC7 they were concerned about safety and security at the mall after the robbery. Patch also reported that bystanders reacted in the aftermath as video circulated showing broken glass inside the store. ### Why are jewelry stores seeing these kinds of attacks? Scott Guginsky of the Jewelers’ Security Alliance told ABC7 that higher precious-metals prices have made jewelry stores more attractive targets. (abc7news.com) He also said his group’s research showed thieves increasingly using mace in these robberies, with three such cases in 2024 and 14 in 2025. ABC7 reported that Guginsky recommended armed security as a deterrent and said law enforcement has tracked down suspects in similar cases. That assessment was his, not a statement from Pleasanton police about this case. ### What have police said about arrests and the investigation? Pleasanton police had not announced any arrests as of the reports published on May 5 and May 7. (abc7news.com) Patch reported that the four suspects remained at large, and ABC7 said police had not commented publicly on whether anyone had been taken into custody. Anyone with information about the robbery is being asked to contact the Pleasanton Police Department at 925-931-5100, according to Patch. (abc7news.com) The next public update is expected to come from Pleasanton police as the investigation continues. (patch.com)