Salesforce's Headless 360

Salesforce has started letting outside artificial intelligence agents use its software directly, without a browser, through a new layer it calls Headless 360. (salesforce.com) The company introduced Headless 360 at its TDX 2026 developer conference, held April 15-16 in San Francisco and on Salesforce+. Salesforce said the release adds new Model Context Protocol tools, coding skills, and command-line access to its platform. (salesforce.com 1) (salesforce.com 2) Model Context Protocol, or MCP, is an open standard for letting an artificial intelligence system call outside tools and data sources through a common interface. Salesforce’s developer docs say MCP can give artificial intelligence apps secure access to Salesforce, Heroku, and MuleSoft services without building a separate custom integration for each one. (developer.salesforce.com) Salesforce’s own materials describe MCP as “USB-C for AI,” and the company is now offering both hosted MCP servers and a Salesforce DX MCP Server in beta for developers. Its setup guides say customers can connect clients including Claude and Cursor after creating an external client app in their Salesforce org. (salesforce.com) (developer.salesforce.com) (help.salesforce.com) That changes how Salesforce can be used day to day. Instead of a sales rep or support worker clicking through screens, an artificial intelligence agent can query records, run tests, trigger workflows, and return results inside another tool or automated process. (developer.salesforce.com 1) (developer.salesforce.com 2) Slack is part of that shift. Salesforce said in October 2025 that Slack added a real-time search application programming interface and an MCP server so partners could build artificial intelligence apps and agents on top of Slack’s conversational data, and its current Slack materials describe Slack as a place where Agentforce can suggest and take action in the flow of work. (salesforce.com 1) (salesforce.com 2) The pricing model is already moving with the product. Salesforce’s Agentforce pricing page offers consumption-based plans at $500 per 100,000 Flex Credits or $2 per conversation, alongside per-user add-ons priced at $125 per user per month and higher. (salesforce.com) That mix shows the company is charging for agent work as well as human seats. On the same pricing page, Salesforce says employee-facing use cases can also be bought as “unmetered” add-ons, while customer-facing use cases can run on prepaid credits or per-conversation charges. (salesforce.com) Salesforce has been building toward this for months. Its October 2025 interoperability push framed MCP as a way to connect agents across systems, and its April 2026 TDX agenda included sessions on using Slack as the control plane for agents and on exposing org APIs, flows, and prompt templates to any artificial intelligence agent. (salesforce.com) (salesforce.com) (salesforce.com) Headless 360 does not remove Salesforce’s user interface, but it gives the company another customer: the agent that never logs in. Salesforce’s own product pages now describe that access in credits, conversations, and governed tool calls, not only in named users. (salesforce.com) (salesforce.com)