BlackCloak Hiring Cyber Ops Head

BlackCloak is a boutique firm specializing in "Digital Executive Protection," a niche within cybersecurity focused on safeguarding the personal digital lives of high-net-worth individuals, corporate executives, and their families. The company was founded to address the gap between corporate cybersecurity and the personal online vulnerabilities of high-profile individuals, which can be exploited for financial gain, reputational damage, or as a gateway to corporate networks. This Head of Cyber Operations role is a senior, client-facing position requiring a blend of deep technical expertise and strategic communication skills. The role involves direct interaction with clients, acting as a subject matter expert on a range of cybersecurity threats, from financial fraud and identity theft to sophisticated scams. This direct client engagement is a key differentiator from many operations roles in larger firms, which are often more internally focused. The day-to-day responsibilities for this position include leading incident response, managing and scaling security services for clients, and staying ahead of emerging threats that target executives. The role demands hands-on experience with enterprise-grade networking equipment, endpoint detection and response (EDR) platforms like CrowdStrike and SentinelOne, and a deep understanding of consumer-facing technologies such as home network security and password managers. Candidates for this position are expected to have a minimum of eight years of progressive experience in cybersecurity, with at least seven years in a lead role for incident response or endpoint security engineering. A track record of scaling client-facing security services and maintaining high customer retention is crucial, highlighting the dual focus on operational excellence and client relationship management. Expert-level certifications such as GIAC or CISSP are highly preferred. The salary for the Head of Cyber Operations role is advertised to be between $190,000 and $225,000 per year. This competitive compensation package, which includes equity and a home office stipend, reflects the high-stakes nature of protecting the digital lives of the firm's influential clientele and the senior-level expertise required. Working in a boutique firm like BlackCloak offers a different experience compared to a large consulting house. Boutique firms often provide a more specialized focus, allowing for deep expertise in a niche area. The flatter organizational structure can lead to more direct communication with leadership and a greater impact on the company's culture and strategy. In contrast, larger firms typically offer a broader range of projects across various industries and more structured, formal training programs. BlackCloak's company culture emphasizes a fully remote, purpose-driven environment with flexible work hours. The company's values include respecting all with humility, empathizing with others, innovating with speed, acting as an owner, and delighting beyond expectations. This culture is designed to foster teamwork, collaboration, and individual achievement in the fast-paced cybersecurity industry.