Pylon hiring post‑sales in SF
San Francisco startup Pylon is recruiting in-person post-sales roles, including a Founding Account Manager and a Customer Success Manager, to support B2B teams. The listings indicate in-office hiring for post-sales and customer operations roles. (x.com)
Pylon is hiring in San Francisco for in-office post-sales jobs, adding a Founding Account Manager and a Customer Success Manager to its customer-facing team. (ashbyhq.com) The Founding Account Manager role is listed as full time, on-site in San Francisco, with on-target earnings of $225,000 to $250,000 and equity. The application asks whether candidates already live in the San Francisco Bay Area or are open to relocating. (ashbyhq.com) Pylon’s broader jobs page also lists a Customer Success Manager and a Customer Success Operations role in San Francisco, alongside sales, support, product, and engineering openings. On Y Combinator’s jobs board, Pylon had 27 open roles when the page was crawled last week. (ycombinator.com) Those openings extend Pylon’s push beyond software engineering into the teams that handle renewals, expansion, onboarding, and day-to-day customer operations after a sale closes. Pylon says its platform is built for support, success, and sales teams that manage customer conversations across Slack, Microsoft Teams, Discord, email, and in-app chat. (startup.jobs) (ycombinator.com) The company has been pitching that broader post-sales market for more than a year. In August 2024, TechCrunch reported that Pylon had raised a $17 million Series A after expanding from routing chat conversations into ticketing, chatbots, and email for business-to-business customer service. (techcrunch.com) By August 19, 2025, Pylon said it had raised a $31 million Series B co-led by Andreessen Horowitz and Bain Capital Ventures, bringing total funding to $51 million. In the same announcement, the company said it had more than 750 customers and two years of more than 5 times year-over-year revenue growth. (usepylon.com) Pylon says business-to-business support works differently from consumer support because teams are managing ongoing account relationships, not one-off issues. Its Series B post said those workflows often span support, customer success, solutions engineering, account management, and implementation. (usepylon.com) That framing matches the jobs now open in San Francisco. Pylon is not just staffing product builders; it is adding the people who run the post-sales motion inside the office where the company says it is based. (ycombinator.com 1) (ycombinator.com 2)
