SDG&E Launches New Outage Maps for Customers

San Diego Gas & Electric launched a rebuilt outage map on April 23 to show customers more precise, real-time information during power outages. (sdgetoday.com) The new map covers both planned service outages and unplanned interruptions. SDG&E said customers can now search by address and switch between community, city and ZIP code views. (sdgetoday.com) The redesign also adds a clearer legend, outage status details, restoration-step updates, weather information and a mobile-friendly layout. SDG&E said the Spanish-language experience was improved as part of the rollout. (sdgetoday.com) SDG&E said the platform runs on a cloud-based system built to handle heavier traffic during large outages. The company called it the most significant update to its outage map since the last major rebuild in 2011. (sdgetoday.com) The utility serves 3.7 million people across a 4,100-square-mile territory in San Diego County and southern Orange County. Its system includes 1.49 million electric meters and 905,000 natural gas meters. (sdge.com) That scale makes outage communication a recurring issue during storms, wildfire-risk shutoffs and equipment failures. San Diego County’s emergency preparedness site directs residents to SDG&E’s outage map for unplanned outage status and restoration estimates. (alertsandiego.org) (sdge.com) SDG&E paired the map launch with a revamped outage-reporting page that now includes a 24/7 virtual assistant. The company said customers can use it to submit outage inquiries and get safety guidance. (sdge.com) The utility is also pushing customers to update phone, text and email preferences so outage alerts reach them faster. The new map is available through SDG&E’s outage center and mobile app. (sdgetoday.com)