ServiceNow and Google partnership

ServiceNow and Google Cloud said on April 22 they are linking their artificial intelligence agents so software can carry out one job across multiple business systems instead of stopping at one app. (servicenow.com) The companies announced the deal at Google Cloud Next in Las Vegas, saying agents built on Google Gemini’s enterprise platform and the ServiceNow AI Platform will work together across 5G network operations, retail inventory and store systems, and information technology support. (servicenow.com) In practice, the pitch is that one agent can detect a problem, another can decide what to do, and a third can open tickets or trigger fixes in connected systems. ServiceNow said the goal is to catch and resolve issues before they reach customers. (investor.servicenow.com) That is a shift from the first wave of corporate artificial intelligence tools, which mostly answered questions or drafted text inside one product. ServiceNow has been recasting its core software as an “AI Platform” that coordinates work, data, and models across departments since at least its Knowledge conference in May 2025. (servicenow.com) Google is making a similar argument. At Google Cloud Next ’26, the company framed the event around the “agentic enterprise” and said it was launching a $750 million innovation fund for partners building and deploying AI agents. (cloud.google.com, cloud.google.com) The two companies had already expanded their partnership on January 29, 2025, to put ServiceNow products on Google Cloud Marketplace, connect ServiceNow data with BigQuery, and build applications with Vertex AI and Google Workspace. Tuesday’s announcement moves that relationship from shared infrastructure toward shared automation. (servicenow.com) ServiceNow has also been building the plumbing needed for that handoff between systems. In 2025 it introduced AI Agent Fabric, which it says lets agents and orchestrators share context and coordinate tasks across enterprise platforms, and it later added new data-fabric tools aimed at feeding agents real-time information. (businesswire.com, servicenow.com) The harder part is not generating an answer but deciding which system is allowed to act, what data it can see, and how a company audits the result. ServiceNow’s April product launch put those controls near the center of its sales pitch, describing context, policy, and decision history as the records behind each agent action. (servicenow.com) For big companies running hundreds of applications, that makes this partnership less about a chatbot and more about who becomes the control layer for automated work. ServiceNow and Google are betting that customers will want chains of agents that can move from analysis to action without a person re-entering the same request in every system. (servicenow.com, servicenow.com)