Instacart shopper app outage

Instacart’s shopper app went down on Thursday, April 16, leaving some workers unable to start, complete, or get help on grocery orders. (timesnownews.com) Downdetector logged more than 4,000 problem reports during the disruption, and users in San Francisco, Jacksonville, Chicago, and Los Angeles were among those posting about issues. Most complaints were tied to the app rather than checkout or login, according to outage trackers and local reports. (timesnownews.com) (aol.com) Instacart said its information technology team was aware of the problem and working to restore service, according to reports that cited the company’s help messaging. By early Friday, IsDown listed Instacart as working normally again after hundreds of user reports over the prior 24 hours. (timesnownews.com) (isdown.app) The outage hit the part of Instacart’s system used by shoppers, the contract workers who accept batches, scan items, message customers, and mark orders complete in the app. When that tool fails, orders can stall even if the main marketplace is still online. (instacart.com) (isdown.app) That matters because Instacart routes customer support for shoppers through the Shopper app, while customers are directed to Instacart’s help center or website. During a shopper-app outage, workers can lose access to the same in-app support channel they are told to use for live order problems. (instacart.com) (gridwise.io) Published troubleshooting advice during the outage focused on basic user-side checks: confirm whether the problem is widespread, wait for official updates, and try standard app fixes only after service begins recovering. Reports said some shoppers were stuck waiting to submit completed orders or reach support while customers kept messaging inside stalled orders. (hindustantimes.com) (isdown.app) Instacart has not publicly explained the technical cause in the material available Friday morning, and its newsroom did not show a separate outage statement. For now, the clearest timeline is a Thursday spike in user reports followed by apparent recovery by early Friday. (instacart.com) (isdown.app)