Fremont Promotes App for Resident Services
Officials in Fremont, California, are encouraging residents to use the official Fremont App to report concerns and access local government services. The application is designed to provide a direct and convenient communication channel between citizens and the city for accessing information and services.
- The Fremont App is a customer relationship management (CRM) application developed by Granicus, Inc. and was launched by the city in May 2020 to handle non-emergency service requests. - As of early 2026, the application has been downloaded 11,583 times since its launch. - Residents can submit over 30 different types of service requests through the app, with the most common being reports of illegal dumping and homeless encampments. - Shortly after its introduction, the city had already closed out more than 826 service requests that were submitted through the app. - The application underwent its most recent update in March 2025, which included user interface enhancements and bug fixes. - In addition to the service request app, Fremont launched "MyFremont" in September 2022, a separate digital platform powered by EngagementHQ, to facilitate community engagement and gather feedback on city projects. - The Fremont App provides a public-facing data dashboard that allows residents to view the number of requests created, closed, and currently open, as well as the average time it takes to resolve issues. - While the app is designed to streamline resident services, some of the initial user feedback from 2020 and 2021 indicated a desire for improvements to the user interface and the inclusion of more service request categories.
