Jobs most exposed to AI

Anthropic’s latest labor-market research says the jobs most exposed to artificial intelligence are concentrated in white-collar office work, led by computer programmers. (anthropic.com) The company published the paper on March 5, 2026, and described its metric as “observed exposure,” which combines what large language models can do in theory with how people are actually using Claude for work. (anthropic.com) In Anthropic’s ranking, computer programmers were listed at about 75% exposure, followed by customer service representatives at about 70%, data entry keyers at about 67%, medical record specialists at about 67%, and market research analysts and marketing specialists at about 65%. (cbsnews.com) Anthropic’s Economic Index says the data comes from anonymized Claude conversations and is meant to track whether people are using the system to automate tasks outright or to assist with them. Its first report in February 2025 found AI use leaned more toward augmentation, at 57%, than automation, at 43%. (anthropic.com) The company’s March 2026 paper says artificial intelligence is still “far from reaching its theoretical capability,” and that actual coverage remains only a fraction of what current models could plausibly do. The same paper says it found limited evidence that AI has affected employment so far. (anthropic.com) Anthropic also said occupations with higher observed exposure are projected by the United States Bureau of Labor Statistics to grow less through 2034, even though the company did not find a broad rise in unemployment in those jobs after late 2022. It reported only “suggestive evidence” that hiring of younger workers has slowed in more exposed occupations. (anthropic.com) Federal projections already show weakness in several of the occupations near the top of Anthropic’s list. The Bureau of Labor Statistics projects employment of computer programmers to fall 6% from 2024 to 2034 and customer service representatives to fall 5% over the same period. (bls.gov 1) (bls.gov 2) Other high-exposure jobs are still expected to grow, which shows Anthropic’s measure is not a layoff forecast. The Bureau of Labor Statistics projects market research analysts to grow 7% and financial analysts to grow 6% from 2024 to 2034. (bls.gov 1) (bls.gov 2) Anthropic’s own dashboard, last updated March 24, 2026, shows Claude use is heaviest in computer and mathematical work, with office and administrative support also near the top. The tool also breaks out whether people are delegating tasks to Claude or using it as a collaborator. (anthropic.com) The immediate takeaway from Anthropic’s numbers is narrower than the online reaction: the company is measuring task exposure inside jobs, not declaring that entire occupations are disappearing. Its paper says the point is to build an early warning system before any labor-market damage becomes obvious in headline employment data. (anthropic.com)