Home Depot adds real‑time Pro delivery tracking
Home Depot launched minute‑by‑minute real‑time delivery tracking for large and bulky Pro orders, showing truck routes, stops, and ETAs to improve scheduling for contractors. That feature is designed to cut back on ‘where’s my delivery’ calls and give Pro customers precise windows for jobsite planning. (simplywall.st)
Home Depot issued the announcement on March 5, 2026 and said the industry-first real‑time tracker for big‑and‑bulky materials will be live for Pro customers by the end of Q1 2026 (March 2026). (corporate.homedepot.com) The capability is powered by The Home Depot Driver Handheld™ application, which transmits live GPS from delivery trucks and surfaces truck route, remaining stops and minute‑by‑minute location data on Home Depot’s mobile app and homedepot.com. (corporate.homedepot.com) Home Depot’s release cites an Autodesk analysis showing construction professionals spend roughly 35% of their time—more than 14 hours per week—on nonproductive activities, a data point the company used to justify the new tracker’s focus on jobsite scheduling precision. (corporate.homedepot.com) Senior vice president Dee Walk framed the rollout as an effort to “remove friction at every step of the customer experience,” saying the tracker will free Pros to focus on work rather than logistics. (corporate.homedepot.com) Home Depot notes real‑time tracking was already available for consumer appliance deliveries and that driver handheld devices enabled the extension of that live GPS capability to flatbed and bulky‑materials shipments. (corporate.homedepot.com) (supplychaindive.com) The move aligns with Home Depot’s stated Pro strategy—executives have said Pro customers account for roughly 55% of sales—and the company operates 2,359 retail stores plus over 1,250 SRS locations and more than 470,000 associates, underscoring the scale of the delivery network the tracker will touch. (cnbc.com) (corporate.homedepot.com)
