OpenAI workspace agents

OpenAI said on April 22 that companies can now build “workspace agents” in ChatGPT to handle shared tasks across Slack and other business apps. (openai.com) OpenAI describes the product as an evolution of GPTs, with agents that run in the cloud, keep working when a user is offline, and can be shared across a company instead of living in one person’s chat window. (openai.com) The company’s business page says the agents can connect to Slack, Google Drive, Microsoft SharePoint and other enterprise tools, while the rollout notes say they are coming gradually to ChatGPT Business and Enterprise workspaces over the next few weeks. (openai.com (help.openai.com)) In plain terms, the pitch is that a company can turn a repeatable office process into a shared software worker: an agent can pull files and messages from connected systems, follow a team’s steps, ask for approval, and then post or send the result. (openai.com) That pushes the contest in workplace AI away from standalone chatbots and toward distribution inside the software employees already use all day, especially messaging, file storage and customer-record systems. (venturebeat.com) (techcrunch.com) OpenAI is making that case after spending the past two years selling GPTs to teams. When it launched ChatGPT Team in January 2024, it said companies could build custom GPTs for project management, onboarding, analysis and actions inside existing systems. (openai.com) The company is also tightening the handoff from older GPT products. OpenAI’s enterprise help center says Business, Enterprise and Education customers kept GPT-4o in custom GPTs until April 3, 2026, while new workspace-agent documentation now sits alongside admin controls for sharing, permissions and Slack access. (help.openai.com 1) (help.openai.com 2) (help.openai.com 3)) Rivals are moving in the same direction. Salesforce expanded Slackbot in March and said the assistant could update customer records, monitor work activity and run agent workflows, while TechCrunch reported in January that Slackbot could already act across apps such as Google Drive and Microsoft Teams. (venturebeat.com) (techcrunch.com) OpenAI says its own sales team already uses one of these agents to combine call notes and account research, qualify leads and draft follow-up emails in a representative’s inbox. That is the model OpenAI is now trying to sell: not a bot you ask for ideas, but a shared agent wired into the company’s actual workflow. (openai.com)