HUB International Sees 85% Productivity Gain From Claude AI
Insurance brokerage HUB International reports 85% productivity gains after deploying Anthropic's Claude AI to its 20,000+ employees. The company is using Claude for knowledge workers and code generation, as well as building custom agentic solutions. Early results show employees saving an average of 2.5 hours per week with a user satisfaction rate of over 90%.
- The deployment is part of a wider AI strategy at HUB International, which acquires around 60 businesses a year and was previously using AI from UiPath to process over 900,000 documents and standardize data from newly acquired companies. - HUB's enterprise-wide rollout to 20,000 employees is significant in an industry where 84% of large brokerages have invested in generative AI, but only 7-10% have achieved scaled deployment across the entire organization. - The "agentic solutions" mentioned refer to AI systems that proactively participate in workflows, unlike reactive assistants that just respond to prompts. Anthropic is building this capability through its "Cowork" tool, which integrates Claude with enterprise software like Docusign, Slack, and Google Workspace. - Anthropic is aggressively targeting enterprise adoption through major partnerships, including training 30,000 professionals at Accenture and integrating Claude into IBM's software development portfolio. - The reported productivity gain of 2.5 hours per week is comparable to other professional services firms, where 38% of AI users report saving 3-5 hours weekly and 26% save over six hours. One insurance agency reported staff saving an average of 7.5 hours per week after implementing an AI platform. - The implementation was a phased deployment focusing on specific roles like account managers and producers with defined use cases. This follows a recommended six-phase AI rollout strategy that includes mapping workflows, defining success metrics, and establishing pilot teams before a full production release. - This initiative focuses on internal productivity, but HUB also develops client-facing AI services, such as its HUB Supply Chain AI Risk Solutions launched in May 2025, which uses AI to manage inventory and transportation risks.
