Goibibo requires doctor certificate for refunds

Goibibo Support said on May 21 that passengers asking for refunds on “unfit to travel” grounds must provide a physician certificate with specific identifying details, according to a post on X. The support account said the document must include the doctor’s full name, medical registration number, diagnosis, date of examination, signature and printed letterhead. The exchange offered procedural guidance rather than a new published policy document. Goibibo’s broader terms say flight tickets booked on its platform remain subject to the airline’s own cancellation and refund rules. ### What exactly did Goibibo Support tell users to submit? Goibibo Support said in the May 21 X thread that a refund request based on medical inability to travel requires a physician certificate. The account said the certificate copy must carry the doctor’s full name, registration number, diagnosis and date of examination, along with the doctor’s signature and printed letterhead. (x.com) The May 21 post appeared as customer-service guidance on X, not as a standalone update on Goibibo’s main terms pages. The available Goibibo support and terms pages surfaced in search do not spell out that same document checklist in the excerpts reviewed. ### Does that mean Goibibo decides the refund on its own? Goibibo’s terms and conditions say airline tickets sold through its website are governed by the concerned airline’s terms, including cancellation and refund policies. (x.com) The company says it acts as a facilitator for flight bookings, while the contract for the flight itself is between the user and the airline. The domestic flight booking terms also say there is no refund for “no-shows” or partially unused flights, and that refunds against partially used tickets follow airline terms and can take up to 90 days. (x.com) That means a medical certificate may be one part of a request, but the outcome can still depend on the fare rules and the carrier’s policy. ### Why does the doctor’s registration number matter here? (goibibo.com) The May 21 support reply specified a medical registration number among the required details. That requirement ties the certificate to an identifiable licensed practitioner, alongside the doctor’s name, signature and letterhead, based on the wording in the support thread. Goibibo did not, in the materials reviewed, publish an additional explanation in that thread about how it verifies certificates or whether airlines apply identical documentation standards across carriers. (goibibo.com) The company’s public terms pages reviewed here focus on the airline’s governing refund rules rather than medical-document verification procedures. ### Where would a traveler check the refund after submitting documents? (x.com) Goibibo’s support page says users can check refund status in the “My Bookings” section on its website and mobile apps. That page does not describe the medical-document workflow in detail in the excerpt reviewed, but it gives the main place where refund processing is tracked. (goibibo.com) The company’s terms pages also direct users to the airline’s conditions for many booking changes and cancellations. For travelers making a medical refund request, that leaves two parallel reference points: the document checklist described by Goibibo Support on X and the fare-specific refund rules set by the airline. ### What should travelers watch for next? May 21 is the dated reference point for the support guidance in the X thread. (legacysupport.goibibo.com) Travelers seeking this type of refund would need to watch their “My Bookings” status and any follow-up communication from Goibibo or the airline handling the ticket, while using the certificate details listed by Goibibo Support in the initial submission. (x.com)