Dubai RTA Reports $1.4B Digital Revenue

Dubai’s Roads and Transport Authority said on June 1 that revenue collected through its digital channels reached AED5.3 billion in 2025, up 20.6% from 2024. The agency said more than 628 million transactions were completed through digital channels during the year, a 13% increase from 2024. Digital adoption reached 96%, while the average customer happiness index on those channels stood at 98%, according to figures published by state-linked and regional outlets citing the authority. Mattar Al Tayer, director-general and chairman of the board of executive directors at RTA, said the results reflected continued uptake of online and smart services across Dubai’s transport network. ### How big is the increase compared with last year? AED5.3 billion compares with AED4.427 billion in digital revenue reported for 2024, according to a May 4, 2025 statement published by the Dubai Media Office and a matching WAM report. The 2024 figure represented 16% growth from 2023, giving RTA a higher base before the latest increase announced for 2025. (techxmedia.com) The 20.6% rise in 2025 means digital revenue added roughly AED873 million from the 2024 level. The latest figure was reported as about $1.44 billion by regional business outlets using prevailing exchange conventions for the dirham, which is pegged to the U.S. dollar. (mediaoffice.ae) ### What is driving the digital revenue growth? More than 628 million transactions were completed through digital channels in 2025, RTA said, pointing to continued migration by customers to online and app-based services. The authority said it now offers 105 digital services through six digital channels. Mattar Al Tayer said the figures showed “the growing adoption of digital services” and the authority’s progress in building a technology-based mobility system, according to reports citing the agency’s statement. (economymiddleeast.com) He linked the gains to RTA’s broader digital transformation work and Dubai’s smart-city agenda. Dubai’s transport agencies have been pushing more transactions online for several years. (techxmedia.com) In August 2025, WAM reported that nol card top-up transactions through digital channels rose 20% in the first half of 2025 from a year earlier, while RTA said the shift reduced queues and lowered cash-handling costs. ### How does this fit into RTA’s wider digital program? (dxbnewsnetwork.com) In March 2025, WAM reported that RTA launched the next phase of its “360 Services Policy,” aimed at delivering integrated digital services without in-person visits. The agency said at the time that the final stage in 2025 would cover the remaining 40% of services under the rollout. (wam.ae) RTA has also tied its digital plans to a longer-term strategy. The authority said its Digital Strategy 2023-2030 includes 24 initiatives spanning artificial intelligence, data, robotics, digital twin technology and enterprise systems. (wam.ae) In May 2026, WAM separately reported that RTA was expanding the use of artificial intelligence to improve operational efficiency and service readiness. That report said the authority was continuing to adopt digital tools in support of Dubai’s smart mobility ambitions. ### Which customer metrics stand out in the 2025 figures? Digital adoption reached 96% in 2025, matching the level RTA reported for 2024, while the average customer happiness index improved to 98% from a 96% customer satisfaction index reported a year earlier. (rta.ae) The 2024 statement also said app downloads had climbed to 3.742 million and registered users on RTA apps had reached 1.94 million. (wam.ae) The transaction count in 2025 was lower than the 679.6 million digital transactions RTA reported for 2024, based on the figures available in public statements. RTA’s 2025 announcement, as carried by multiple outlets, did not explain the year-to-year difference in transaction totals while still reporting higher revenue and higher digital adoption. (dxbnewsnetwork.com) ### What comes next from here? RTA’s next disclosed milestones sit inside its longer digital roadmap. The authority has said its Digital Strategy 2023-2030 will guide future work on AI, data and service automation, while its public services pages say customers can already access more than 100 e-services through its website and apps. (techxmedia.com) Dubai’s transport authority also continues to publish operating updates through the Dubai Media Office, WAM and its own news pages. Those channels are likely to carry the next formal update on digital revenue, transaction volumes and service rollout as 2026 progresses. (mediaoffice.ae) (rta.ae)