Agentic AI is remaking claims
KPMG says ‘agentic’ AI is simplifying claims intake, underwriting and customer interactions — and 44% of insurance CEOs expect transformational impact from these systems. The push is moving AI from pilot to core claims triage, demanding explainability and integration with existing workflows. (x.com) (x.com)
KPMG’s “The Agentic AI Advantage” whitepaper maps a spectrum of agents—from task-focused extractors to end‑to‑end automation—that can ingest both structured and unstructured data for enterprise workflows. (kpmg.com) KPMG publicly launched a multi‑agent platform called “KPMG Workbench” in June 2025 to scale agent deployments and centralize controls across global teams. (insidepublicaccounting.com) KPMG’s insurance research shows 73% of insurance CEOs now rank AI as a top investment priority and 67% plan to allocate 10–20% of budgets to AI, with most CEOs expecting returns within one to three years. (insurancebusinessmag.com) KPMG’s Q4 AI Pulse (Jan 15, 2026) identifies workforce readiness, cybersecurity and auditability as prerequisites for moving agents from pilots into production, and KPMG’s guidance explicitly calls for designing for trust, control and auditability. (kpmg.com) Consulting and vendor playbooks document live claims use cases: Cognizant describes agentic systems autonomously handling exception claims, EY publishes claims‑assessment tooling for life and P&C workflows, Microsoft highlights agentic contextual triage and routing to reduce cycle time, and PwC outlines agentic automation deployments across claims and underwriting that lower operating costs. (cognizant.com) KPMG flags ethical, governance and bias risks as core implementation challenges, reports that less than half of insurance leaders expect a fundamental operating‑model shift from AI, and notes CEOs continue to rank cyber risk as the top constraint on growth. (kpmg.com)
