insured.io launches Claims AI agent

insured.io launched Claims AI on May 13, adding a virtual claims agent that automates first notice of loss, or FNOL, for insurance carriers across voice and chat channels. The Sacramento, California-based company said the product plugs into insurers’ core and claims systems for real-time policy lookup and claim submission. The launch extends insured.io’s existing platform for portals, interactive voice response, messaging, payments and claims servicing. Steve Johnson, insured.io’s chief product officer, said in the company’s announcement that the product was built by “insurance experts” rather than by a general AI vendor. The company said Claims AI uses a shared workflow across voice and chat, supports English and Spanish, and is aimed at carriers that want a single intake process across channels. (prnewswire.com) ### What exactly is Claims AI doing at the first point of a claim? Claims AI is handling the first notice of loss process end to end across voice and chat, insured.io said in its May 13 release. In practice, that means the system is intended to gather claim details from a policyholder, retrieve policy information in real time and submit the intake directly into an insurer’s core or claims platform. (prnewswire.com) The insured.io website says its broader claims suite already supports multichannel FNOL through portal, IVR and chat, along with real-time claim status updates. Claims AI appears to sit inside that stack as the conversational intake layer for voice and chat, while the company continues to offer portal-based claims initiation and tracking through the wider platform. That reading is based on the company’s product pages and launch materials. (prnewswire.com) ### Why is the company focusing on FNOL rather than later steps in the claim? FNOL is the first structured intake point in a claim, and insured.io has been building claims and service tools around that step for some time. The company’s claims page says policyholders can initiate and track claims across devices, while its platform page describes claims, policy service, payments and notifications as part of one customer-experience system. (insured.io) Johnson framed the new product as part of a broader push to give insurers control over “every touchpoint in the policyholder relationship.” The company said the launch adds depth to a suite that already includes insured portals, policy and payment IVR, and messaging tools. ### Who is the product built for? (insured.io) insured.io describes itself as a provider of omnichannel customer-experience software for insurers, with a particular focus on mid-sized property-and-casualty carriers. The company says its platform serves more than 2 million insureds, processes more than $2 billion in premium and includes more than 40 integrations. A March 17 announcement with Patriot General Agency showed the company selling into insurance organizations that want to automate high-volume service work while keeping existing policy systems in place. (prnewswire.com) Patriot General, a Texas-based managing general agency in the K2 Insurance Services platform, implemented insured.io’s IVR system as part of a modernization effort, according to the company. (insured.io) ### How does Claims AI fit with the rest of insured.io’s platform? The insured.io homepage lists portal, voice, notifications, claims and AI tools as parts of one platform. Its “Claims AI” description says the product handles FNOL across voice and chat and is followed by real-time status updates by text after intake. The company’s claims page separately says policyholders can start claims through customizable digital flows and then receive updates through text, email or the web portal. (insured.io) Together, those materials show insured.io positioning Claims AI as one intake component inside a broader claims-communication system rather than as a stand-alone claims administration platform. That is an inference from the company’s product descriptions. (insured.io) ### What numbers is insured.io using to sell the product? insured.io said in its release that “AI-related technologies” can raise productivity by as much as 80% and improve classification accuracy by 30% compared with manual processes, though the release did not identify the research source in the text available. The company’s homepage also says its IVR resolves requests 58% faster than the equivalent customer-service representative call and that sending an SMS on cancel day can cut cancellations by 52%. (insured.io) The claims page adds another retention-related figure: 60% of customers would switch carriers if they lacked access to real-time claims updates, according to a “recent industry study” cited by the company without naming the study in the page excerpt available. June 3 and June 4 are the next public dates attached to the rollout. insured.io’s website says the company will appear at Insurtech Insights NYC on those dates, where it is likely to be discussing the platform alongside its other customer-experience products. (prnewswire.com) (insured.io 1) (insured.io 2)