Finastra Unveils AI Tool for Payment Operations
Finastra unveiled an AI tool to speed up payment processing by automating exception handling, reconciliation, and compliance checks for banks. This reflects a trend of embedding AI in the “last mile” of payment pipelines. Mortgage processors should modularize payment ops, expose automation via API, and instrument for human-in-the-loop escalation where needed.
Finastra's new AI tool, OperatorAssist, aims to cut manual payment investigation time by 20-30%, potentially saving users over 1.5 hours daily. The AI analyzes payment data, suggests repairs, and guides users through resolution steps within Finastra's payment hub interface. This targets the persistent challenge of exception handling, a costly issue for banks as payment volumes and message formats increase. OperatorAssist is available as an add-on for Finastra customers using Global PAYplus and Payments To Go. Global PAYplus is Finastra's platform for clearing, settlement, and exceptions management, while Payments To Go is a cloud-based payment processing and connectivity service. The tool is built on a cloud-native, ISO 20022-native architecture. Finastra's payment solutions support a wide range of payment types, including ACH, instant payments, high-value/RTGS, and cross-border transactions. The company's payment hubs are multi-rail, multi-country, and multi-cloud. Finastra's clients include 45 of the world's top 50 banks. Finastra holds the top ranking in the IBS Intelligence (IBSi) Annual Sales League Table (SLT) for 2025 for its payments solutions. Competitors in the payment processing space include Temenos, Fiserv, and Murex. The global payment processing market was valued at $61.1 billion in 2023 and is projected to reach $147 billion by 2032.
