ShipHero offers free 3PL training

ShipHero is offering free, on-demand training through ShipHero Academy for warehouse teams using its software, according to the company’s Academy page and help center. The program is aimed at onboarding new hires and giving existing staff role-based courses on warehouse management and fulfillment operations. ShipHero says the training is included for every user on a customer account at no extra cost. The company also says people who are not customers can view a sample course without creating an account. ### What exactly is ShipHero making available? ShipHero Academy is described by the company as a “free, on-demand training hub” built to help warehouse teams “turn new hires into experts” and keep operations current. The Academy page says users can track progress, earn certifications and use the library both for onboarding and as an ongoing reference resource. (shiphero.com) The company’s help center describes the Academy as a place for certifications, deep-dive training and expert-led courses on warehouse management systems and fulfillment. That places the offering alongside ShipHero’s existing documentation, support content and change-log updates for users of its warehouse software. ### Which warehouse jobs and workflows does the training cover? (shiphero.com) ShipHero says the Academy uses role-based learning paths so workers in different warehouse jobs get training tied to their responsibilities. The Academy page says the material starts with “ShipHero Foundations,” which covers warehouse setup, user permissions and the first fulfilled order for newer users. (software-help.shiphero.com) Advanced operations are also part of the curriculum. The same page says deeper courses cover multi-warehouse allocation, automation rules, labor dashboards, 3PL client management and AI-powered tools. ShipHero also lists picking and packing, inventory control and fulfillment workflows among the topics available through the training hub. ### How large is the course catalog? (shiphero.com) ShipHero says the Academy has “42+ courses and growing.” The company says course lengths range from refreshers of less than 10 minutes to longer sessions of up to an hour, with complex topics broken into shorter microlessons that workers can complete between shifts or during breaks. The Academy page also says roughly one new course is added every week. (shiphero.com) ShipHero says completed courses remain available afterward, which lets teams use the same material for both initial training and later reference. ### Who gets full access, and what is still public? ShipHero says full Academy access is available only to ShipHero customers, but it is included for every user on a customer account without an added fee. (shiphero.com) The company separately says prospective users can take a full tour of the Academy and try a sample course without an account. That structure keeps the training tied to ShipHero’s software environment. (shiphero.com) ShipHero’s main website says its warehouse management system is built for direct-to-consumer brands and third-party logistics providers running their own warehouse and shipping operations. ### How does the training fit into ShipHero’s broader pitch to 3PL operators? ShipHero markets its software to 3PLs and warehouse operators that want faster fulfillment and fewer errors. (shiphero.com) The company’s main site says its tools are used by warehouses handling more than 100 million shipments annually, and it highlights features such as barcode scanning, mobile pick-and-pack workflows, labor reporting and 3PL-specific management tools. (shiphero.com) Customer quotes on the site tie training to usability. Sarah Judd, senior manager of client and vendor relations at Webster Fulfillment, says the interface “makes training a breeze,” while Matt Schroeder, co-founder of Tidalwave, says ShipHero provides “all the tools for success to run a 3PL,” according to the company’s website. ### Where can warehouse teams go next? ShipHero says teams can enroll through the Academy page and begin with the “ShipHero Foundations” track before moving into advanced modules on automation, labor dashboards and 3PL client management. (shiphero.com) The company says the catalog continues to expand, with roughly one new course added each week. (shiphero.com)