OpenAI Workspace Agents

OpenAI has replaced Custom GPTs for workplace automation with “workspace agents,” a new ChatGPT feature for shared, multi-step business tasks. (openai.com) OpenAI announced the product on April 22, 2026, saying the agents are powered by Codex, run in the cloud, and can keep working after a user leaves the chat window. The company said teams can build one agent, share it across a workspace, and use it inside ChatGPT or Slack. (openai.com) The rollout is aimed at ChatGPT Business and Enterprise customers first, with OpenAI’s release notes saying availability is expanding over the next few weeks. OpenAI’s business site also lists workspace agents for Business, Enterprise, Edu, and Teachers customers. (help.openai.com, openai.com) The product is built around connected workplace systems rather than one-off prompts. OpenAI says agents can use tools such as Slack, Google Drive, Google Calendar, Microsoft SharePoint, files, custom skills, and custom Model Context Protocol servers to handle repeatable workflows. (help.openai.com, openai.com) OpenAI is also pushing the agents into the software people already use at work. Its help center says the ChatGPT Agents app lets companies deploy workspace agents into Slack channels, where they can answer questions, perform tasks through connected systems, and send files back in Slack. (help.openai.com) The company’s product pages frame the shift as a governance play as much as an automation play. OpenAI says workspace agents operate within organizational permissions and controls, and its Business release notes told admins on April 16 to review enabled apps, role-based access settings, and app action policies. (openai.com, help.openai.com) That marks a change from Custom GPTs, which centered on instructions, knowledge files, and optional actions inside a single GPT configuration. OpenAI’s help pages still document Custom GPT creation, but separate support articles now describe workspace agents as the tool for repeatable workflows in Business and Enterprise workspaces. (help.openai.com, help.openai.com) OpenAI had already been narrowing the old setup this year. Its help center says Business, Enterprise, and Edu customers kept access to GPT-4o inside Custom GPTs only until April 3, 2026, even as the company continued publishing new workspace-agent documentation through April 22 and April 23. (help.openai.com, help.openai.com) OpenAI’s own examples show the new target customer: teams that want an agent to pull account notes, calendar data, product usage signals, and company news into a meeting brief, then run that process again on a schedule. The company is selling less of a chatbot you tune by prompt and more of a managed worker that plugs into business systems. (developers.openai.com, openai.com)