Survey: 82% of Firms Report Positive AI Impact
A global survey by insurance brokerage Gallagher found that 82% of businesses report positive impacts from adopting AI technologies. The third annual AI Adoption and Risk Survey, which polled over 1,200 companies, also revealed that data protection and the potential for errors remain the top challenges and risks associated with AI implementation.
- According to the Gallagher survey, 63% of businesses have now operationalized or implemented AI in some capacity, a significant increase from 45% in 2025. The same survey found that 83% of companies believe AI will be a future driver of revenue growth. - Despite high confidence in understanding AI risks (93% of businesses), over half of the respondents in the Gallagher survey reported facing skills gaps and recruitment challenges. The average time anticipated to realize a return on AI investments is 28 months. - Key threats identified by businesses include AI-generated errors and misinformation (57%), legal and reputational risks from misuse (56%), and violations of data protection and privacy (55%). - The enterprise AI market is projected to grow from $24 billion in 2024 to between $150-200 billion by 2030, with compound annual growth rates exceeding 30%. - Common AI applications with measurable value include fraud detection, medical imaging diagnostics, predictive maintenance in manufacturing, and supply chain optimization. These applications can lead to processing speed improvements of 10-100x and error rate reductions of 80-90%. - A primary driver for AI adoption is the goal of improving the quality or reliability of business processes and methods. Many companies are integrating AI into existing workflows to enhance current operations rather than completely overhauling systems. - While many business owners (77%) express concern about AI-driven job losses, one analysis predicts that by 2025, AI could eliminate 85 million jobs while creating 97 million new ones. Another study found that AI adoption has so far had little impact on overall employment numbers. - To mitigate risks, 46% of organizations have appointed an AI ethics officer, and many are focusing on AI governance frameworks to ensure transparency, security, and compliance.
