Digital Insure chooses MHC

Digital Insure said Wednesday it picked MHC NorthStar Customer Communications Management for a broader technology overhaul of customer notices, letters, and policy documents. (prnewswire.com) MHC announced the deal on April 15, 2026, describing Digital Insure as a Europe-based, digital-first insurance organization. The companies said the software will support modernization of customer communications and operational resilience work. (prnewswire.com) Customer communications management software is the system insurers use to generate high-volume documents such as policy packets, renewal notices, claims letters, and regulatory disclosures. MHC says NorthStar Customer Communications Management handles both batch output for large mailings and on-demand documents tailored to individual customers. (mhcautomation.com) The practical problem is less about writing a letter than connecting the letter to the insurer’s policy, billing, and claims systems without breaking formatting, audit trails, or delivery rules. MHC says NorthStar includes application programming interface libraries and end-to-end document workflows built for those integrations. (mhcautomation.com; mhcautomation.com) For European insurers, where customer data is often subject to country-by-country handling rules, rollout details can matter as much as the template design. MHC’s system administration and user documentation shows the platform is configured across separate environments and roles, the kind of setup buyers usually examine for residency, access control, and compliance reviews before deployment. (ccm-help.mhcnorthstar.com; ccm-help.mhcnorthstar.com) MHC has been pushing NorthStar deeper into regulated industries in Europe, the Middle East, and Africa. In a 2025 partnership announcement with DTECH Software and Technology, MHC said it was targeting financial services, insurance, and utilities customers across the region. (documentmedia.com) The product itself is also on a faster update cycle than many legacy document systems. MHC’s documentation says NorthStar Customer Communications Management began a new release cadence in January 2025 and now posts regular 2026 release notes, a sign that buyers are purchasing an actively updated platform rather than a static archive engine. (ccm-help.mhcnorthstar.com; ccm-help.mhcnorthstar.com) MHC has been reshaping its own business while selling that platform. The company named Chris Hartigan chief executive officer on February 17, 2026, one month before announcing the Digital Insure win. (prnewswire.com) The immediate next step is implementation, where customer communications projects usually succeed or stall on data mapping, channel rules, and compliance signoff rather than on document design alone. Wednesday’s announcement did not disclose contract value or a deployment timetable. (prnewswire.com)