Tesla owner waits on service email

A Tesla owner said on May 22 that they had received no response to a service email for multiple weeks while weighing possible legal action over repair delays. The post, published on X by the account SundayBoyInvest, did not identify a dealership or service center and did not describe the vehicle problem in detail. The post drew dozens of replies, including comments from other users who said they had faced long waits for service or updates. Tesla’s own service page says owners can schedule visits, track repairs and “message directly with your Service Center at any time” through the Tesla app. The company says the app can be used to receive alerts, review estimates and follow repair progress. Tesla did not immediately provide a public response tied to the X post. ### What exactly did the owner say on May 22? The May 22 post said the owner had been waiting for a response to a service email for several weeks and was considering a lawsuit over the delay. The user did not name a Tesla location, did not post screenshots of the correspondence and did not say whether the issue involved routine service, collision repair or warranty work. Dozens of replies appeared under the post by Saturday, with several users describing their own delays, though those accounts were anecdotal and not independently verified. (tesla.com) The exchange added to a broader stream of owner complaints online about service wait times and communication gaps. ### What does Tesla say its service process looks like? Tesla says on its service page that owners can use the Tesla app to schedule service, review estimates, track repair progress and message a service center directly. The company also says mobile technicians can complete many repairs where the vehicle is parked, and that service centers and approved collision centers handle work that cannot be done remotely or on site. The same page says Tesla uses remote diagnostics and over-the-air software updates to reduce service needs. It also says roadside assistance is available around the clock through the app. ### Has Tesla already faced legal claims over repair delays? A federal judge in San Francisco in June 2024 allowed Tesla owners to pursue a proposed class action accusing the company of monopolizing repair services and parts for its vehicles. (tesla.com) The suit alleged owners were forced to pay inflated repair costs and endure long waits because Tesla restricted access to parts, diagnostics and service options. The case, identified in reporting as *Lambrix v. Tesla Inc.* in the U.S. District Court for the Northern District of California, was brought by owners challenging Tesla’s repair and parts practices under federal and California antitrust law. Tesla denied the allegations and called the complaint an “illogical theory,” according to the report. (ibtimes.co.uk) ### What is missing from this specific complaint? The X post does not establish how long the repair itself has been pending, whether the owner used Tesla’s in-app messaging channel, or whether a formal legal claim has been filed. It also does not identify any invoice amount, promised completion date or written reply from Tesla. No court filing linked to the owner’s complaint was identified in the material reviewed for this story. Without those details, the post stands as an unverified account of one customer’s dispute rather than a documented lawsuit or regulatory action. (ibtimes.co.uk) ### Where would the next concrete step show up? Any formal lawsuit tied to the owner’s complaint would likely appear first in a state or federal court docket naming Tesla and the vehicle owner. Tesla’s side of the repair timeline, if documented, would most likely appear in the owner’s Tesla app messages, service estimate history or repair-status updates on the company’s service platform.