PolyAI launches ADK

PolyAI said on April 22 it launched an Agent Development Kit, or ADK, that lets companies build and update customer-service AI agents from a developer workflow instead of only a visual builder. (poly.ai) The company said the ADK is a Python command-line tool and software package that pulls Agent Studio projects onto a local machine as YAML and Python files, then pushes changes back with a Git-like workflow. (docs.poly.ai) PolyAI’s developer page says teams can use the kit from their own integrated development environment, or IDE, and connect it to coding assistants while keeping the resulting agents compatible with PolyAI’s Agent Studio platform. (poly.ai) Customer-service agents are software systems that answer questions, complete bookings, resolve account issues and hand work to a human when needed; PolyAI says its platform supports voice and chat for those jobs. (docs.poly.ai) PolyAI has sold that work largely through Agent Studio, its visual interface for configuring knowledge, voice, integrations and conversation flows. The new kit adds a code-first route for engineering teams that want version control, local testing and direct edits in files. (docs.poly.ai) (polyai.github.io) The company framed the launch as a way to replace “static configurations” and manual implementation with faster iteration using coding assistants and standard software development practices. (poly.ai) PolyAI’s waitlist page says the pitch is “deploy the way enterprises require,” with technical teams writing and reviewing code directly while keeping enterprise controls around production systems. (poly.ai) Its documentation says the broader platform offers three build surfaces for the same agents: a visual interface, the ADK, and application programming interfaces, or APIs, for programmatic changes. (docs.poly.ai) PolyAI also says the platform includes pre-built integrations for systems such as Salesforce, Zendesk, OpenTable and Stripe, while the ADK can define custom functions and connect to other enterprise software through APIs. (docs.poly.ai) (poly.ai) The release puts PolyAI’s customer-experience business deeper into the market for enterprise agent tooling, where vendors are trying to give developers more control without giving up deployment guardrails. (poly.ai)