UnitedHealthcare launches Avery
UnitedHealthcare rolled out “Avery,” an AI companion designed to help members navigate benefits and personalize care decisions — positioned as a patient navigation assistant for members. The announcement frames Avery as a way to simplify choices and tailor the member experience. (unitedhealthgroup.com)
UnitedHealthcare announced Avery on March 26, 2026 and said the companion is available to eligible members via the UnitedHealthcare app and myuhc.com. (unitedhealthgroup.com)) At launch Avery is available to roughly 6.5 million employer‑sponsored members and about 160,000 Medicare Advantage members, with UnitedHealthcare planning to expand access to a total of 20.5 million commercial, Medicare and Medicaid members by the end of 2026. (markets.ft.com)) UnitedHealthcare describes Avery as a 24/7 generative AI that provides personal coverage and claims details, delivers cost estimates, suggests care options and highlights rewards opportunities within a conversational interface. (uhc.com)) The company says Avery can assist with appointment scheduling and can call network primary care providers to arrange visits on a member’s behalf, while also giving customer‑service advocates real‑time insights into member case history. (beckerspayer.com)) UnitedHealth Group framed Avery as the latest of more than 1,000 AI solutions across the enterprise and the parent company said it plans to invest about $1.6 billion in AI this year. (unitedhealthgroup.com)) UnitedHealthcare’s launch materials state that roughly 90% of members who use Avery do not require further assistance from human advocates, a usage metric the company highlighted in the release. (streetinsider.com)) Dan Kueter, CEO for UnitedHealthcare’s commercial business, is quoted in the company announcement saying Avery is part of the company’s response to consumer demand for a more coordinated and simpler member experience. (markets.ft.com))
