Konecta partners with Lenovo

Konecta said on April 14 it has formed a strategic alliance with Lenovo to sell workplace technology and customer service as one package. (prnewswire.com) The companies said the offer combines Lenovo devices and managed services with Konecta’s customer experience and digital operations work. Konecta said it is already rolling out Lenovo services across its own operations for more than 100,000 employees. (prnewswire.com) Lenovo also picked Konecta to handle its eCommerce operations, and the two companies said talks are expanding into customer experience business process outsourcing and artificial intelligence-enabled services. Konecta said it has 109,000 employees working in 30 languages across four continents. (prnewswire.com) A digital workplace deal usually covers the tools employees use every day: laptops, software support, security, and help desks. Lenovo markets its Digital Workplace Solutions as a bundle of hardware, software, and artificial intelligence-driven services aimed at IT operations and employee support. (lenovo.com) Lenovo launched that Digital Workplace Solutions line in 2023 as part of its services push beyond personal computers and servers. Its managed services pitch centers on running and optimizing customer technology environments so internal information technology teams can focus on other work. (businesswire.com, lenovo.com) Konecta has been trying to grow beyond traditional call-center outsourcing into higher-margin digital and artificial intelligence work. Industry analyst TBR said in 2025 that Konecta had raised €150 million for that shift and was targeting €2.5 billion in revenue by 2028, with 30% to 40% coming from artificial intelligence and digital services. (tbri.com) The alliance gives Konecta a hardware and workplace stack to pair with that services push, while Lenovo gets an outsourcing partner for commerce and customer operations. The companies cast the arrangement as an alternative to the older model in which device buying, help-desk work, and customer support are bought from separate vendors. (prnewswire.com, lenovo.com) The two companies have worked together before. A Lenovo case study on Konecta Peru said the customer service company adopted Lenovo TruScale Infrastructure Services on a subscription basis rather than buying data-center hardware outright. (scene7.com) Lenovo has also been arguing that companies are moving too slowly on workplace modernization. In a Lenovo-backed survey of 600 information technology leaders published in 2026, more than 80% said generative artificial intelligence will reshape work, but 39% said they were actively transforming their workplaces. (kommunikasjon.ntb.no) For now, the clearest near-term change is internal and operational: Konecta is deploying Lenovo services across its own workforce, and Lenovo is handing Konecta its eCommerce operations. The broader test is whether big employers will start buying employee devices, support, and customer-facing services in the same procurement cycle. (prnewswire.com)