Microsoft details Dynamics 365 release wave 1

Microsoft has published its 2026 release wave 1 plan for Dynamics 365 Customer Insights - Data, laying out a slate of features scheduled from April through September 2026. The company’s official release documentation says the product will focus on three investment areas: agents and Copilot, customer experience, and pipeline growth. Microsoft describes Customer Insights - Data as an AI-powered customer data platform that unifies customer information into profiles that can be used across marketing, sales and service. The plan gives more detail than the recent Hubsite365 note that flagged the same release window and emphasis on agents and AI readiness. Microsoft’s own release pages also attach month-level timing to several items, while warning that projected functionality and delivery timelines may still change. (learn.microsoft.com) ### What, exactly, is Microsoft shipping in this wave? Microsoft says the release covers “all new functionalities planned to be delivered to market from April 2026 to September 2026” for Customer Insights - Data. The company groups the work into three buckets: “Agents and Copilot,” “Elevate customer experiences,” and “Turbocharge your pipeline to drive growth.” (learn.microsoft.com) The product overview says Customer Insights - Data is meant to compile, analyze and enrich customer information so teams — and AI systems — can use it inside the wider Dynamics 365 and Power Platform stack. Microsoft says the platform is intended to serve as a knowledge source for copilots and autonomous agents, giving them access to unified customer profiles inside business workflows. (learn.microsoft.com) ### Where does the “agents” piece show up in the release plan? Microsoft’s release planner lists one named feature under the agents and Copilot section: “Increase agent accuracy by grounding the agent in customer insights.” The company says that feature is slated for public preview in June 2026. The release table does not list a general availability month for that item. (learn.microsoft.com) Microsoft’s overview page says the broader goal is to let sales reps, service agents and marketers surface insights directly in their workflow and use unified customer profiles to support faster decisions and more personalized engagement. That language aligns with the Hubsite365 characterization of Copilot Studio-style agent workflows, though Microsoft’s official page frames it in terms of copilots and autonomous agents across CRM. (releaseplans.microsoft.com) ### Which features already have dates attached? Microsoft’s release table shows “Easily select field values when working with segment conditions” reached general availability on April 24, 2026. It also lists “Use Microsoft Fabric OneLake as a data source” for public preview in May 2026 and general availability in July 2026. (learn.microsoft.com) The same table shows “Real-time web tracking and personalization for known and unknown users” targeted for general availability in September 2026. Under pipeline-focused updates, Microsoft lists “Target right audience based on signals from earlier campaigns” for public preview in May 2026 and general availability in July 2026, while “Reduce alert fatigue with noise-free notifications” and “Track and manage daily processing in the performance dashboard” are marked for general availability in May 2026. (learn.microsoft.com) ### How should readers read Microsoft’s timing? Microsoft says the general availability column gives the month a feature will be delivered, and that the release date can be any day within that month. The company also says planned features may not have released yet, timelines may change, and projected functionality may not be released. (learn.microsoft.com) Microsoft’s broader Dynamics 365 documentation says release wave 1 is the current semiannual planning cycle, and the Customer Insights - Data pages sit within that 2026 wave 1 documentation set. For this product, the next milestones visible now are the month-based entries in the release planner, including the June 2026 public preview for agent grounding and the July 2026 general availability targets for OneLake data sourcing and campaign-signal audience targeting. (learn.microsoft.com 1) (learn.microsoft.com 2)