Agencies plan to increase AI usage
A survey shows that over two-thirds of independent agencies plan to increase AI usage in 2026, but only 8% report deep integration.
The survey indicates that agencies are most interested in using AI for automating repetitive tasks and improving customer service. This suggests a focus on operational efficiency and enhancing the customer experience, rather than deep strategic shifts. Many independent agencies still face challenges in data management and integration, hindering more advanced AI applications. Overcoming these hurdles will be crucial for unlocking the full potential of AI in their workflows. The increasing adoption of AI by independent agencies could drive demand for insurtech solutions that offer seamless integration and user-friendly interfaces. Companies that can provide these tools may gain a competitive advantage in the market.
