Cuttack restaurant vs Zomato

A restaurant in Cuttack says Zomato punished it for a wrong delivery it did not make. (hindustantimes.com) The restaurant, House of Salat’s, said in a social media post that it prepared and packed the correct order, but a delivery partner carrying multiple orders handed the customer the wrong meal. The post was reported on April 17, 2026. (curlytales.com) House of Salat’s said the mix-up led to negative customer reviews on its Zomato listing and a penalty from the platform, even though it said the error happened after the food left the restaurant. The restaurant tagged Zomato chief executive Deepinder Goyal in its complaint. (hindustantimes.com) The dispute turns on how food-delivery platforms split responsibility between restaurants and delivery riders. Restaurants control what gets cooked and packed; riders control which bag reaches which customer. (curlytales.com) For small restaurants, ratings and complaint records affect how they appear on delivery apps, where customers often choose from ranked listings rather than streetfront foot traffic. Zomato describes itself as India’s largest food-delivery and restaurant-discovery service. (zomato.com) The Cuttack case has spread beyond the original post because it frames the problem as a system issue, not a one-off refund dispute. House of Salat’s said the platform should not treat a rider handoff mistake the same way it treats a kitchen packing error. (hindustantimes.com) Zomato’s public contact page tells users with live-order issues to use the in-app support or online ordering help section. The material surfaced in reports on April 17 did not include a detailed public response from Zomato to the restaurant’s allegation. (zomato.com) (hindustantimes.com) That leaves the restaurant’s complaint hanging on a basic question: when the right food is packed and the wrong bag is delivered, whose rating should take the hit? (curlytales.com)