Amazon Connect adds languages
Amazon Connect's voice AI expanded to support 13 new languages, broadening automated voice support for global and multilingual customers. That means more interactions will start with AI voice agents before escalating to humans for complex or emotional cases. (mwpro.co.uk)
AWS posted the update on March 17, 2026, and said the change brings Amazon Connect language support to a total of 40 language locales. (aws.amazon.com) The 13 newly added locales are Arabic (Saudi Arabia), Czech, Danish, Dutch (Belgium), English (Ireland), English (New Zealand), English (Wales), German (Switzerland), Icelandic, Romanian, Spanish (Mexico), Turkish, and Welsh. (aws.amazon.com) Amazon introduced “agentic self‑service” on November 30, 2025, and that capability integrates advanced speech models from Amazon Nova Sonic to enable more natural, expressive, and adaptive voice interactions. (aws.amazon.com) Nova Sonic support for Amazon Connect is available in the US East (N. Virginia) and US West (Oregon) commercial AWS Regions, with full availability in English and Spanish and preview availability for French, Italian, and German. (aws.amazon.com) The Amazon Connect Administrator Guide publishes a per‑feature supported‑languages table that maps specific AI features—such as automated performance evaluations, real‑time call analytics, and sentiment analysis—to language locale codes and availability. (docs.aws.amazon.com) Separately, AWS said Amazon Q in Connect supports proactive agent recommendations in seven languages (English, Spanish, French, Portuguese, Mandarin, Japanese, and Korean) and that Amazon Q can support end‑customer IVR and digital self‑service in 26 languages. (aws.amazon.com) AWS’s what’s‑new announcement for the March 17 update links to the Amazon Connect Administrator Guide and to region‑availability documentation for customers planning deployments across regions. (aws.amazon.com)
