IKEA Home Services expands in Spain

Ingka Group said on June 2 that IKEA Home Services had expanded into five new regions in Spain, extending a business the company launched in September 2024 to connect users with local tradespeople for repairs, installations and renovations. The company said the app has now passed 500,000 downloads and completed 21,000 jobs since launch. Ingka described the platform as a way for customers to book verified local professionals across more than 50 services. The announcement was published in an Ingka Group newsroom release on June 2. ### What exactly is IKEA expanding in Spain? IKEA Home Services is an app-based marketplace for home improvement and repair work, rather than a new retail store rollout. Ingka said the service connects customers with verified local professionals for jobs ranging from plumbing and electrical work to painting, flooring and renovations. Spain has been the launch market for the app since September 2024, according to Ingka’s release. (ingka.com) IKEA Spain’s service pages say the platform offers more than 50 services and presents it as a tool for finding trusted providers in a customer’s area, with payments released only after the work is confirmed as completed correctly. ### How big is the business so far? Ingka said the most recent milestone is 500,000 downloads for the app in Spain. (ingka.com) The company also said 21,000 jobs have been completed since launch, giving a measure of how much of the app’s early use has translated into paid work. More than 50 services are now listed through the platform, Ingka said. IKEA Spain’s own customer-service materials describe offerings that include air conditioning, painting, floor installation, removals, tiling, carpentry, plumbing and electrical work, although one help page still refers to more than 30 services across categories, suggesting the public-facing materials have been updated at different times. (ingka.com) ### Where was the app available before this move? IKEA Spain’s service pages, as currently published, list the app as available in the Community of Madrid and in the provinces of Barcelona, Valencia, Alicante, Murcia, Almería and Málaga. That indicates the service had already been operating in seven areas before the latest expansion announced by Ingka. Google Play’s app listing for IKEA Home Services also says the app is currently available in Madrid and the provinces of Barcelona, Valencia, Alicante, Málaga, Almería and Murcia. (ingka.com) The listing separately shows more than 100,000 downloads on Google Play, a figure that is not directly comparable with Ingka’s 500,000 total-app-downloads figure because Ingka did not break out downloads by platform. (ikea.com) ### What does this tell us about IKEA’s model in Spain? Ingka Group is the largest IKEA retailer and says IKEA Retail operates 411 stores and city stores plus 209 other formats in 32 countries. The Spain expansion shows the company adding service offerings around the home, alongside furniture retail, through a digital platform tied to local providers rather than by directly staffing each trade itself. (play.google.com) The company’s release framed the app around trust and convenience, saying customers can compare quotes, read reviews and book professionals through the platform. IKEA Spain’s site says the service is aimed at repair, renovation and installation work and includes a welcome gift card promotion for first completed services. ### What comes next? June 2 is the latest dated milestone in Ingka’s public timeline for the app, with the company using that release to announce the five-region expansion in Spain. (ingka.com) IKEA Spain’s service and app pages remain the main public source for where the platform is available and what categories of work customers can book. (ingka.com)