Old Delhi overcharge report
- A traveller, Gurjeet Singh, complained that platform 7 vendors at Old Delhi Railway Station overcharged him for snacks. (x.com) - He listed prices: chips ₹30, namkeen ₹30, cold drink ₹40, and said he was overcharged by ₹20. (x.com) - He tagged railway authorities in the post to flag the incident and request enforcement or a refund. (x.com)
A passenger’s complaint about a ₹20 overcharge at Old Delhi Railway Station has put a familiar railway retail issue back in public view. (x.com) Gurjeet Singh said vendors on platform 7 charged him ₹30 for chips, ₹30 for namkeen, and ₹40 for a cold drink, leaving him ₹20 out of pocket on the purchase he described online. He tagged railway authorities and asked for action or a refund. (x.com) The post points to a station-side problem rather than an onboard catering dispute: RailMadad, Indian Railways’ grievance portal, accepts station complaints as well as train complaints, and lets passengers upload photos or video with the incident date. (railmadad.indianrailways.gov.in, digitalindia.gov.in) Indian Railways says RailMadad is built for “swift and satisfactory resolution” and routes complaints filed through the web portal, app, or linked services for tracking and follow-up. The Digital India listing says station complaints can be filed for the current date or the previous four dates. (railmadad.indianrailways.gov.in, digitalindia.gov.in) Railway enforcement on overpricing has been visible elsewhere in the past year. At Pune Junction in October 2025, Central Railway officials fined a vendor ₹20,000 and suspended the stall for two days after a passenger complained that a ₹14 water bottle had been sold for ₹20. (punemirror.com) That case also spelled out the rule railway officials said they were enforcing: vendors on railway premises are required to sell items at the maximum retail price, or MRP, for packaged goods, with heavier penalties possible for repeated violations. (punemirror.com) Railway Board pricing orders show how tightly some packaged items are supposed to be controlled. A September 20, 2025 circular revised the MRP of one-litre Rail Neer and other shortlisted packaged drinking water sold on railway premises from ₹15 to ₹14, effective September 22, 2025. (nfr.indianrailways.gov.in) For passengers, the practical test is still the bill in hand: the printed price on packaged goods, the platform number, the stall name, and a same-day complaint can determine whether a small overcharge turns into a documented railway case. (railmadad.indianrailways.gov.in, digitalindia.gov.in)
