InterContinental Hotel Cuts Costs With Mobile Ordering
The InterContinental New Orleans has implemented the IRIS Mobile Ordering platform to modernize its room service operations. The move reportedly streamlined F&B distribution, reduced labor costs, and cut down on errors by integrating directly with the property's POS and PMS systems. The hotel noted the technology enabled staff to be redeployed to other guest-facing roles.
- [The Mandarin Oriental](https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQFvsKfEdMB0AL0qbczFVBOQIxlgCojRfGgo5FMwDfiIvaZCs6oZ2Gfu86kyv-7jdAUbReRjyiF1AeZ7Iv4JMOTfJilTdr8FnO68945FxzRaLUvr7gkjbvgbdSHbDGrSWahwbpWB8lKa-PMu) hotel group saw its F&B room service revenue increase by 54% and orders grow by 39% year-over-year after implementing the IRIS platform. - Mobile ordering platforms are scalable across multiple properties; hospitality management company HEI Hotels & Resorts deployed the technology in 20 hotels for use in room service, at pools, and in event spaces. - Digital ordering provides F&B teams with access to live reporting dashboards, enabling them to adjust menus, manage stock levels, and view order rates in real-time for improved operational efficiency. - Hotels that adopt mobile ordering often see a significant increase in average guest spend, with one report noting a 42% year-on-year increase in mobile orders across its client base. The Mandarin Oriental Savoy, Zurich, generates 27% higher spend with digital orders compared to traditional phone orders. - The shift to mobile is a direct response to consumer behavior, as a 2020 survey revealed that 90% of hotel guests would rather use their smartphone to access services than call the front desk. - For resorts in the Caribbean, the demand data generated by a centralized ordering system can improve forecasting for the complex regional supply chain, which often involves consolidating goods in Miami before shipping to various islands. - Beyond revenue, mobile ordering delivers measurable efficiency gains, reducing guest wait times by an average of 10 minutes and allowing staff to be reallocated from manual order-taking to guest engagement. - Inventory management systems designed for multi
