Bank of America deploys AI agents
Bank of America has rolled out AI agents to 1,000 financial advisors, embedding digital assistants into frontline advisory workflows — a clear step from pilots to scaled advisor tools. The move signals that banks are automating client-facing tasks while still framing the tech as augmenting advisors rather than replacing them. (artificialintelligence-news.com)
Bank of America’s Merrill Wealth Management and Bank of America Private Bank announced a full‑scale rollout of an “AI‑Powered Meeting Journey” on March 26, 2026. (newsroom.bankofamerica.com)) The bank describes the Meeting Journey as an integrated suite that automates meeting preparation, AI‑driven notetaking and follow‑up workflows for advisor teams. (wealthmanagement.com)) Reporting says the implementation embeds AI into Salesforce workflows and Zoom meeting tools to generate client briefs, summarize conversations and draft next steps. (americanbanker.com)) Banking Dive reported that the rollout is tied to the bank’s deployment of Salesforce’s Agentforce to create agentic assistants for advisory workflows. (bankingdive.com)) Company executives have disclosed that Bank of America runs roughly 270 AI and machine‑learning models across its operations, a figure highlighted at the bank’s investor day. (ciodive.com)) Bank of America’s broader AI foundation includes the Erica virtual assistant, which the bank said had reached nearly 50 million users and surpassed 3 billion client interactions as of Aug. 20, 2025. (newsroom.bankofamerica.com)) Public filings and press coverage note that coding assistants have been rolled out to the bank’s developer base (reported as roughly 17,000–18,000 engineers) with industry estimates of about a 20% productivity lift. (ciodive.com)) The Meeting Journey announcement follows Bank of America’s disclosure that roughly $4 billion of its 2025 technology budget was earmarked for AI and new tech initiatives. (pymnts.com))
