Agencies plan to boost AI use
A recent survey revealed that over two-thirds of independent insurance agencies intend to increase AI adoption in the next year, despite only 8% considering their AI capabilities mature.
That 8% highlights the gap between AI ambition and actual deployment in insurance. Agencies recognize AI's potential but struggle with implementation and integration into existing systems. Many are likely eyeing AI to automate tasks like claims processing and underwriting, freeing up staff for customer interaction. This push is fueled by the need to improve efficiency and meet rising customer expectations for digital service. Larger agencies with more resources may lead the way, creating a competitive advantage. Smaller players will need to find cost-effective AI solutions or risk falling behind.
