Ban unsupported AI talk on floor
- Briefings warn that 'AI' is becoming ubiquitous on tags and signage, and unqualified use by associates risks sounding vague or misleading. - The coaching rule recommended: if an associate says “AI,” they must immediately state the visible customer outcome (what the customer will actually notice). - Coaches should enforce outcome-first language and forbid unsupported AI claims during customer interactions. (techtimes.com) (mymobileindia.com)