ARC360 talks vehicle repair claims

ARC360 brought repairers, insurers, vehicle manufacturers and claims suppliers to the British Motor Museum in Gaydon on May 21 for a one-day conference focused on motor claims and vehicle repair. I Love Claims, the event organizer, said the 2026 program would examine repair capacity, vehicle complexity, electric vehicles, advanced driver assistance systems and supply-chain pressure. More than 400 delegates were expected, including over 100 insurer representatives, 20 vehicle manufacturer personnel and more than 100 accident repair businesses. ### Why were claims teams in a vehicle repair conference room? I Love Claims described ARC360 as an “automotive incident repair/motor insurance claims focused event,” linking shop-floor repair issues directly to insurer operations. The published agenda paired repair leaders with claims executives from The AA, esure, Tesco Insurance & Money Services and Admiral in a panel on “challenge, change & opportunity within the sector.” (iloveclaims.com) Mark Hadaway, ARC360 co-founder, said on May 19 that the event came “at a key moment for the sector” as businesses dealt with increasing vehicle complexity, operational pressure and changing customer expectations. That framing put repair execution and claims handling in the same discussion rather than treating them as separate functions. ### Which repair changes were on the table? (iloveclaims.com) The May 1 agenda listed Dan Harrowell, principal engineer for advanced technologies at Thatcham Research, speaking on an EV repair blueprint intended to connect “vehicles, claims and repair.” The same program included a repairer panel on future-proofing the sector with executives from Solus Accident Repair Centre, NBRA, Express Bodyworks Group and Autocraft Telford. (iloveclaims.com) I Love Claims said before the event that the conference was being held as the industry responded to electric vehicle development, ADAS, repair-capacity pressures and supply-chain resilience challenges. Those factors can alter estimate scope, parts availability and labor requirements, all of which feed into claim duration and cost. ### Where did total-loss and estimating technology enter the discussion? (iloveclaims.com) The ARC360 agenda included a specialist showcase titled “The FCA demands cultural change in total loss claims” with Eddie Longworth, chief executive of e2e Total Loss Vehicle Management. Another showcase session was billed as “Transforming vehicle estimating with AI: Qapter intelligent estimating,” hosted by Joe Baynham of Solera Audatex. (iloveclaims.com) Those sessions sat alongside market-intelligence and vehicle-parc presentations from Trend Tracker and Solera cap hpi. In practice, that placed total-loss handling, estimating software and changing vehicle mix in the same event schedule as insurer network management and repair-operations discussions. ### Which insurers and repair businesses were represented? The speaker list published by I Love Claims named Natalie Horton of The AA, Richard Ketley of esure, Kate Nash of Tesco Insurance & Money Services and Scott McCammon of Admiral on the insurer side. (iloveclaims.com) Repair and supply-chain speakers included Clare Davies of Solus, Keiran Perks of Express Bodyworks Group, Tina Williams of Autocraft Telford, Satty Nanuwa of Repairify and Jason Mole of Steer Automotive Group. A commercial-vehicle breakout added Scania UK and other repair participants, while Stellantis supported the event as vehicle manufacturer partner. I Love Claims also listed Thatcham Research among sponsors and contributors to specialist sessions. ### What comes after the conference? I Love Claims said its post-event “Better Tomorrow” publication would capture highlights, themes and discussions from ARC360 2026. (iloveclaims.com) The organizer said the recap would feature insights from senior industry voices and serve as a record of the ideas and debates from the day. (iloveclaims.com 1) (iloveclaims.com 2)